Picked up my new Model Y 10 days ago - exciting day. It all went so perfectly smooth...
Today I went to pull the car out of the garage but it wouldn't recognize my foot was on the break? Then I noticed the red e-break light was on. Tried a few more times, went into the Safety menu (break button grayed out), did a cpu reset - no luck. Figured I was doing something wrong so I went online for solutions - nothing. I called Roadside who transferred me to a the tech support. They ran me through 30 minutes of different hard resets procedures...then the yellow ((!)) break error light appeared.
45 minutes later my car is on a flatbed to a Tesla service center that is an hour away. The Tesla towing service guy said that not only was the e-break not working but the breaks for the entire car had failed?!?!?!
Now I have no car, they won't give me a loaner from a closer location, I had to cancel appointments, the people I speak to blow me off...this is a BRAND NEW CAR with 154 total miles.
Absolute nightmare.
Currently waiting for the Sales Manager where I purchased the car to call me back (we'll see). Any experience/suggestions on how to proceed.
I'm in shock right now! Unacceptable.
Today I went to pull the car out of the garage but it wouldn't recognize my foot was on the break? Then I noticed the red e-break light was on. Tried a few more times, went into the Safety menu (break button grayed out), did a cpu reset - no luck. Figured I was doing something wrong so I went online for solutions - nothing. I called Roadside who transferred me to a the tech support. They ran me through 30 minutes of different hard resets procedures...then the yellow ((!)) break error light appeared.
45 minutes later my car is on a flatbed to a Tesla service center that is an hour away. The Tesla towing service guy said that not only was the e-break not working but the breaks for the entire car had failed?!?!?!
Now I have no car, they won't give me a loaner from a closer location, I had to cancel appointments, the people I speak to blow me off...this is a BRAND NEW CAR with 154 total miles.
Absolute nightmare.
Currently waiting for the Sales Manager where I purchased the car to call me back (we'll see). Any experience/suggestions on how to proceed.
I'm in shock right now! Unacceptable.