For future reference to some one else contemplating order a Tesla for the first time I am notating my experience with ordering my first Tesla, including the test drives.
Mid August I set up a demo drive for a Tesla Model Y in Tyler Tx. The process to set up the demo was extremely easy through the website and the service rep was very informative. I received an email the day before to confirm my appointment. We were given 45 minutes to test drive the Y after a brief walkthrough the controls by the service rep. Tesla recommends watching an informative video on the basics of operating a Tesla before you arrive. This definitely helped.
Last week my wife and I decided to schedule another demo with a Y in Dallas as we were test driving other cars, most notably a Mercedes S class and a Lexus LS500. I even was able to test drive the new electric car; Lexus RZ. After driving a GM bolt for the last year it's hard driving an ICE vehicle no matter how luxurious. Anywho, the process to demo the Y was the same process previously. We learned a few more things about the Y that we liked and decided after the test drive to eventually purchase one.
The lady at the Dallas store said we would have 10 days after the Tesla was delivered to arrange to get the car. Also when I asked about a particular car in inventory I was interested in she looked in her computer and said it would be 2 weeks to deliver.
So Sunday I pulled the trigger and put my $250 deposit down and ordered my Y out of inventory thinking I had about 2 weeks. I then get a text congratulating me on my purchase and to finish a checklist of delivery items such as uploading drivers license, applying for loan, uploading insurance for the new car (or buying Tesla insurance). The process was extremely easy and now I understand why the dealer mafia model by other companies are protected by Congress.
I had until 1600 hrs today to schedule pick up or my order would be cancelled and my Y would be put back into "inventory". And since I waited one day since my order the available pick up times shrunk dramatically so there were no morning slots.
My only beef with the experience is disconnect between the Tesla service advisor and reality. I wasn't expecting ordering and picking up the car within one week as I was led to believe I had a few weeks to prepare. I have a 7 hr drive to Austin (from Texarkana) and will have no one to drive down with me as my wife has a high school reunion event that day.
Fortunately I am planning on leaving my car a week with a detailer so won't need another driver.
I would give my ordering experience with Tesla a 9 out of 10 while my last dealer purchase last year was a 2 out of 10. Glad I didn't need go through the haggling of price nor wait 5 hrs to finally get to the finance department and sign 30 minutes of papers while declining over priced add-ons.
Please add your own experience below.
Mid August I set up a demo drive for a Tesla Model Y in Tyler Tx. The process to set up the demo was extremely easy through the website and the service rep was very informative. I received an email the day before to confirm my appointment. We were given 45 minutes to test drive the Y after a brief walkthrough the controls by the service rep. Tesla recommends watching an informative video on the basics of operating a Tesla before you arrive. This definitely helped.
Last week my wife and I decided to schedule another demo with a Y in Dallas as we were test driving other cars, most notably a Mercedes S class and a Lexus LS500. I even was able to test drive the new electric car; Lexus RZ. After driving a GM bolt for the last year it's hard driving an ICE vehicle no matter how luxurious. Anywho, the process to demo the Y was the same process previously. We learned a few more things about the Y that we liked and decided after the test drive to eventually purchase one.
The lady at the Dallas store said we would have 10 days after the Tesla was delivered to arrange to get the car. Also when I asked about a particular car in inventory I was interested in she looked in her computer and said it would be 2 weeks to deliver.
So Sunday I pulled the trigger and put my $250 deposit down and ordered my Y out of inventory thinking I had about 2 weeks. I then get a text congratulating me on my purchase and to finish a checklist of delivery items such as uploading drivers license, applying for loan, uploading insurance for the new car (or buying Tesla insurance). The process was extremely easy and now I understand why the dealer mafia model by other companies are protected by Congress.
I had until 1600 hrs today to schedule pick up or my order would be cancelled and my Y would be put back into "inventory". And since I waited one day since my order the available pick up times shrunk dramatically so there were no morning slots.
My only beef with the experience is disconnect between the Tesla service advisor and reality. I wasn't expecting ordering and picking up the car within one week as I was led to believe I had a few weeks to prepare. I have a 7 hr drive to Austin (from Texarkana) and will have no one to drive down with me as my wife has a high school reunion event that day.
Fortunately I am planning on leaving my car a week with a detailer so won't need another driver.
I would give my ordering experience with Tesla a 9 out of 10 while my last dealer purchase last year was a 2 out of 10. Glad I didn't need go through the haggling of price nor wait 5 hrs to finally get to the finance department and sign 30 minutes of papers while declining over priced add-ons.
Please add your own experience below.