Martian wheels scuffed/scratched during install at Discount Tire?

[JackieBoy]

Just had a new set of new Martian MW03 wheels and tires mounted/balanced/installed at a local Discount Tire and they left scuff/scratch marks around the lug entry points that they claimed where unavoidable. At first they said it was marring but then they tried cleaning it up a bit and it showed bare paint marks.

The assistant manager offered to just take off a couple of the install costs which now after processing a bit doesn't seem acceptable to me. I am now thinking I want them repaired/refinished on their dime; is that an unreasonable ask?

It's been bothering me all evening since leaving the shop; the AM gave me his business card and told me to give them a call when I decided what I wanted to do as I was just kind of in shock and not a confrontational type of person.

Did anyone who have the MW03 encounter these issues?

 

[Noflash]

Just had a similar experience with Discount Tire and my new MW05s. The manager asked how I wanted to resolve it. I said wheel repair and he opened a Purchase Order with a wheel repair company while I waited. They are supposed to fix the wheels in my driveway with no cost to me. Hopefully it goes smoothly.

They also scratched my Ubers putting them in the back of my car. Wheels are so fragile!!

 

[DownshiftDre]

Gives me flashback to when I had this similar issue at a VW dealer with my new car that needed a tire balance for vibration. Nice gloss black rims and every rim and lugnut hole was chipped. The dealer investigated and found were not using a protected socket when supposed to. Got all brand new rims from dealer.

Not sure how repair will look. That finish is probably more forgiveable with repair though.

Good luck.

 

[Noflash]

Gives me flashback to when I had this similar issue at a VW dealer with my new car that needed a tire balance for vibration. Nice gloss black rims and every rim and lugnut hole was chipped. The dealer investigated and found were not using a protected socket when supposed to. Got all brand new rims from dealer.

Not sure how repair will look. That finish is probably more forgiveable with repair though.

Good luck.

Thanks. They just finished and the wheels look new again. I'll have to take a pic.

 

[Noflash]

All better now... props to Discount Tire for paying $135 a wheel to make it right. (I have to keep the caps off for a couple days to let the paint cure)

 

[DownshiftDre]

All better now... props to Discount Tire for paying $135 a wheel to make it right. (I have to keep the caps off for a couple days to let the paint cure)
View attachment 1036039

This was done in your driveway?

 

[Noflash]

This was done in your driveway?

Yep. Not sure where they have locations, but they did great work and it was super convenient.

Wheel Repair Services Covering North America | Alloy Wheel Repair Specialists

Reliable alloy wheel repair services, custom coloring & OEM replacements. Visit our website to find your closest location for a free repair quote.

www.awrswheelrepair.com

 

[Discount Tire]

All better now... props to Discount Tire for paying $135 a wheel to make it right. (I have to keep the caps off for a couple days to let the paint cure)
View attachment 1036039

We are glad your wheels where able to be repaired in a convenient manner, and the wheel does look very nice. Thank you for your patronage.

 

[MOE J]

Wow great customer service