I bought a M3 2019 from a trusted friend. He was the original owner and I knew the trunk leaked, but we've had so little rain that it didn't seem anything more than a slight nuisance.
Last month we had EPIC rains and there were 2 - 3 GALLONS of water in my trunk over a three day period. My Tesla is parked outside.
I took it in for service for a $52.50 estimated repair. After 11 days they finally called and said, sorry- you have after market trunk struts that lift your trunk lid a bit too high and that is causing the leak. We can't fix it and you'll have to take it to a body shop because we don't paint cars. WHAT??!!
I called my friend who is confused. He has no idea how they could say that- he has never had work done on the trunk (or anything else)
Here is my question: it seems easy to verify the "aftermarket struts" claim. Assuming my friend is telling the truth- and I think he is- how do I work on this issue with Tesla? Do I ask to see the service manager? Do I seek legal counsel? Is it a waste of time because Tesla doesn't care?
Last month we had EPIC rains and there were 2 - 3 GALLONS of water in my trunk over a three day period. My Tesla is parked outside.
I took it in for service for a $52.50 estimated repair. After 11 days they finally called and said, sorry- you have after market trunk struts that lift your trunk lid a bit too high and that is causing the leak. We can't fix it and you'll have to take it to a body shop because we don't paint cars. WHAT??!!
I called my friend who is confused. He has no idea how they could say that- he has never had work done on the trunk (or anything else)
Here is my question: it seems easy to verify the "aftermarket struts" claim. Assuming my friend is telling the truth- and I think he is- how do I work on this issue with Tesla? Do I ask to see the service manager? Do I seek legal counsel? Is it a waste of time because Tesla doesn't care?