Sounds unfortunate
For me I ordered 21 October 2019 and got this email on 26 October 2019
View attachment 475162
So given the previous response and the lack of an email from Jeda with a tracking code I emailed them yesterday for an update.
"Thank you for bringing this to my attention. For some reason, when the initial order was placed it failed and it showed as "cancelled" in our system so it didn't automatically print out.
I'll make sure it ships out today and will refund $10 to you for the shipping issue.
Please let us know if you need anything else!"
A few minutes later I received an updated receipt/invoice and a tracking code.
So hopefully it'll be here in about a week.
I'd advise anyone with an order and no tracking code yet to email for an update, the support request was pretty quick.