I need some advice. When I purchased my Model Y, I financed through Tesla - it was assigned to Wells Fargo. I refinanced with DCU a few days later. A week later, I received a notice from Wells Fargo - my loan was paid in full, they mailed the title to DCU, and I verified the address was correct.
- Yesterday, I get a notice from DCU saying they did not have my title.
- This morning, I call DCU, they verify they don't have the title. I told them Wells Fargo mailed it on 11/2. They tell me I need to contact Wells Fargo to have them give me a lien release letter and to file for a duplicate title at the DMV.
- I call Wells Fargo, inform them that I spoke with DCU, and they do not have my title yet. The lady at Wells Fargo said they did mail it via USPS, they have no tracking, but that they did mail it. I ask for a lien release document so I can file for a duplicate title. They refused, saying they can only provide the lien release document to DCU and they will only talk to DCU about the title.
- I call back DCU, and she could not help me. She told me to go sit at a local Wells Fargo until someone can help me. She said we can't call anybody at Wells Fargo, and it's in my contract to get them the title. She told me it would be good to get DCU on the phone while I'm sitting at Wells Fargo. I'm not sure how I can do that, since the hold times with DCU (or callback times) are 1-2 hours.