Cilonen
Member
[email protected]Cracked my windscreen friday, logged with Autoglass who have ordered one but cant give an estimate on when they can offer me an appointment.
Logged with tesla via the app on Monday, booked in today being replaced. £683 inc vat.
Anyone got any experience with Churchill paying up more than the measly £125 they are offering? Anyone have an email address for them? You ring and follow the prompts for windscreen and they tell you to ring autoglass and hang up...
They've been quite good about covering the cost fully, bar the normal £75 excess, for many people - but you do have to push them.
They have a dedicated "glass" team which you can be put through to, just follow the normal "make a new claim" selection rather than the glass selection (which will give you Autoglass' no.). The claim adviser will then transfer you.
If you want to email, the address is above. A copy of the email I sent is below (I had spoken to them prior). Hope it helps!
Registration: xxxxxxx
Further to my telephone conversation this afternoon (approx. 14.35) with your claims adviser, please find attached the estimate for the glass replacement from Tesla.
As discussed via telephone, Autoglass have advised after 1 month (reported 7th April) that they have no stock of glass, and no idea when they will receive stock. Tesla have confirmed that they have the glass and can fit it next week.
Given that your chosen supplier (Autoglass) are unable to provide the service, I would expect that you will honour the normal excess terms for glass replacement as I have no option but to go with another supplier in this instance, or continue to drive for an unknown period with damaged glass which is progressively worsening. I am aware from the Tesla owners groups that Churchill have honoured these terms for other drivers in my situation.
I look forward to hearing from you at your earliest convenience.