beenmb
Member
Yes I agree. Talk with the store manager. A couple years ago we had an issue. Went to the Tesla Store. It didn't happen quickly but over a couple weeks the store manager I guess figured out who to talk to higher up or how to work the system and resolved our problems.If you have a tesla store by you, I would recommend driving down to it and asking someone in person to see if they can help you. No idea if they can, but they may be able to due something in person that a call center employee either cant, or wont.