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I had the same problem, and after a couple of visits to the service center (they even changed my seat), yesterday, finally told me that it is a firmware issue, and the engineering team is working on it. " Good morning this is Tesla service. Thank you for providing the picture of your concern...

just schedule my pickup...still in the app didn't give me any option to make the payment.

Finally got deliver date appointment message. on 21,22,23 mar

MYLR White / Black / Gemini / 7 Seat/19 inch OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 EDD 3: Mar 24 - Mar 31 --Updated Feb 22nd EDD 4: Mar 14 - Mar 31 --Updated Feb 28th EDD 5: Mar 23 - Mar 30 --Updated Mar 05--VIN assigned. EDD 6: Mar 17 - Mar 25 -updated mar...

MYLR White / Black / Gemini / 7 Seat/19 inch OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 EDD 3: Mar 24 - Mar 31 --Updated Feb 22nd EDD 4: Mar 14 - Mar 31 --Updated Feb 28th EDD 4: Mar 23 - Mar 30 --Updated Mar 05--VIN assigned. Location: Memphis TN

MYLR White / Black / Gemini / 7 Seat OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 EDD 3: Mar 24 - Mar 31 --Updated Feb 22nd EDD 3: Mar 14 - Mar 31 --Updated Feb 28nd VIN not assigned. Location: Memphis TN

MYLR White / Black / Gemini / 7 Seat OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 EDD 3: Mar 24 - Mar 31 --Updated Feb 22nd VIN not assigned. Location: Memphis TN

MYLR White / Black / Gemini / 7 Seat OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 EDD 3: Mar 24 - Mar 31 VIN not assigned Location: Memphis TN

MYLR White / Black / Gemini / 7 Seat OD 1/15 Profile Completion: 1/18 EDD 1: Feb - April EDD 2: Mar 4 - Mar 31 VIN not assigned Location: Memphis TN