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I guess one distinction here is that I would probably complain similarly about my {insert brand here} if it fails and the manufacturer doesn't care about me. I'm not implying Tesla is worse than {other brand}, I'm just stating that it's a poor experience and Tesla doesn't try hard enough to make...

Car is behaving so far. Didn't take it to Denver though, didn't feel ready to get stranded in the middle of nowhere. Likely going to take the ICE for our upcoming long road trip. The combination of the experience so far, but also the added time for charging is the deciding factor. I really want...

Congrats on the new car. Enjoy the car but accept the fact that it can’t even do basic cruise control without slamming the brakes for no good reason. There’s a lot to like about the car, but that flawed autopilot system is not one of them.

We were planning on taking the car for a ~1200 mi roadtrip in September. Let's see if we feel up for it or if we fall back on our ICE.

FWIW it wasn’t my intention to stir up this conversation topic again and in any way criticize phisphan’s earlier posts or his story. Back to topic: I got the car back and returned the loaner. So far very unspectacular, car drives fine. If it was indeed a harness rubbing against something and...

100% this. People get angry at front facing personnel who can't do anything about it. The most powerful question is "who can I speak with that might be able to help me in this situation. I understand your hands are tied and you may not be able to give approval here". And bonus point for being...

Going to pick up the car later. Let’s hope this was the last harness issue and this indeed resolves the sporadic breakdowns.

A beacon of hope. Got a super friendly message from the weekend crew apologizing for the lack of communication and offering to pick the loaner up this morning.

I’m sorry this happened to you. This is an absolutely horrifying experience. I had something similar happen (and am still dealing with it). Luckily in my own driveway but very similar issue. Don’t let anyone tell you other brands have issues too. Yes they do, but a regular car can usually be...

I fully understand it's a courtesy and I can assure you I was friendly without an attitude. But I was also not accepting a simple no as an answer. The fact remains this is a car that we got in May of this year, barely crossed the 3k miles mark and broke down three times, leaving us stranded and...

It was a woman. She asked for time stamps and I guess I annoyed her by asking about the loaner. I got a cryptic message later about a loaner suddenly being available and that the techs take lunch from 7-9pm (I have no idea what this is supposed to mean) but it was close to 5pm and all my follow...

Got a rude call from my SA. We're out of rental cars, suck it up, we can give you uber credits.

Thank you so much for this extremely detailed post - truly appreciated! And thank you for that last line - that means the world to me and us. I'll definitely make sure to not mention lemon anywhere or anytime. Let's see what they come back with and if it happens again. I think that would then...

The issue is, it's happening sporadically. So there's no way to say it works now, which makes it even worse in terms of trusting the vehicle. I'm pretty sure when I get it back, it'll drive fine, but it might act up the very next day. If it was a persistent issue it would be easier.

How do you escalate to corporate? Tweet Elon? This company is so secretive I have no idea who to talk to or call.

Yeah I'm getting it towed today. Dropped my kid off at school and it locked me out. After letting it sleep, I was able to get in, but it showed the reduced power warning and dimmed screen and wouldn't start. Tried letting it sleep again, then there was a loud click (probably the HV conductor)...

Similar issues. It didn’t shut down, but hard to tell if it would have eventually. At least so far it recovers after sleep but still not optimal if I’m going up to Park City at 70MPH. I also triggered reports when it happened. First appointment is five weeks from now. I just installed the...

Journey isn’t over yet. Had two very similar issues, at least without the power down. But brakes we barely operating and had multiple turtle situations. So far letting the sleep fixed it and some shorter drives were fine, but need a reliable car for getting kids to school without the fear of not...

I have to say (now that I had some time to let this all sink in) that this was actually extremely well done on their end. I've seen cars stuck at the dealer for weeks for issues like this, waiting for ECUs to just get replaced one by one because no one actually diagnoses issues like this. So I...

No I wasn’t able to talk to anyone. I did drive over a metal road plate (at low speed) and then took a left into our neighborhood. I guess that did the trick to loosen the connection?

Yeah it’s always a question in terms of cost / benefit ratio and since the breaker was behind the wall in location C it was the most cost effective solution. For location A I would had the wall and ceiling cut to get the wiring there and that was too much of a hassle.

I realized I never responded with what we actually ended up doing. We installed in location C (left side of the wall, little past the midway point towards the door. That was a good location going from the other breaker that apparently had enough capacity left. It's a bit annoying that we don't...

How do you like your hitch? I'm still undecided if I want a hitch or the roof rack for my mountain bike. Our previous car had issues with the hitch being too low so we hit the ground all the time with these gigantic ditches here in UT.

Looks like it was a legit issue: Concern: Customer States: Vehicle Shut down while driving. Verified customer concern. Vehicle is unresponsive. Reviewed vehicle logs and found communication issue. After several wiring checks found a loose pin connection in a right body control module connector...

Similar thing happened to me. Reported it to my insurance, they said they can’t see the insurance on the car but will send a letter. Probably code for “you will never hear about this again”. Paint chipped pretty baldly on our side. Not sure what else to do. I have the license plate and video of...

No real update, they’re aiming to have it ready by end of day tomorrow (Tues). It at least showed up in app as in service, which means it’s back from the dead. I was offered a loaner today, but it was too late in the afternoon to pick it up. If the car doesn’t get done tomorrow I’ll take the...

That’s what happens if we don’t get the cars back in time 😂. No update, car still stuck at the SC. It hasn’t shown up in the app so far, so I can only assume they either haven’t gotten to it or it’s really still dead. They said it’s likely the battery, then they were waiting for some parts...

Oh I have no issues with this in general. Almost every day requires to adjust and run with anything that comes my way. But that said, it’s also fine to hold others to some kind of responsibility for their products that we pay for. I didn’t ask for a red carpet and free champagne when the car...

Dropping off my daughter at school for example. I’d have to make sure the seat is installed properly (add 10 min). Then I need to see if the same driver can drive me back home or do I need to call another Uber? If so, add 10 min for install plus wait time. Going grocery shopping with the...

I can’t really complain about the SLC SC. They have been great in general. Sure, communication could be a bit better, but last time they worked on my car until 11pm and got it fixed the next day. This round is a bit disappointing because I would qualify for a loaner under their terms but...

Car still at the service center, now they’re not sure if it’ll be ready today. They made it sound they just wanted to swap the 12V battery but now they’re waiting on parts. Could be Monday they’re saying. Brings up the loaner question again. Not even Uber credits received so far. Not everyone...

It got delivered May this year. Barely four months old. I tried every trick in the book to engage the parking brake but it didn’t work. Until it eventually decided to engage. But then there was no way to disengage. Curious what the techs will find out.

Well, back to topic to keep others informed. Car is at the service center and they say it might just be a drained / dead 12V battery. There are other cars with flat tires in front of me in the queue, but they're hopeful I might have it back by tomorrow. So far no loaner, since they estimate it...

Well first of all, I don't know why we need to switch to this level of discourse here, particularly from a moderator. I definitely do not appreciate your sentiment about the "new fancy car". I did not bash Tesla in my post, I simply stated the situation and also think that for a car that isn't...

Here are better photos. The night mode made them blurry last night. Car still hasn’t been able to fall asleep since last night it looks like.

So you hear and read all these horror stories of cars breaking down out of the blue and shrug them off. Today, this happened to us. I was driving back into our neighborhood as usual and during the slow left turn, all warning lights came on, warnings about Autosteer not available and others came...

I picked up my car from my first service appointment since delivery last month. There were some issues that had to be taken care of in addition to some rattles. Booking the appointment was fine, dropping off easy. Could have just dropped off the key, but the lot was crazy busy in Salt Lake, so I...

My car is at the service center for the first time (fixing things that weren’t OK when taking delivery and bunch of rattles). Car is still there, everyone was super friendly and I just checked the app and it seems someone is working on it at 11pm?! Doors keep opening and closing and AC is on...

Picked up my car this afternoon. A few signatures and we went to the car. Gaps are fine, the headliner was not properly in the seal, but the SA was able to fix that right away. Also has Matrix headlights and everything seems to be OK. Well, except for the third brake light. It still had the blue...

Going to pick up my car this afternoon. Official appointment is tomorrow but they were able to help us out because our other car broke down and is in the shop. My SA became way more responsive the closer it got to the delivery date.

An Accessoire recommendation for you all: first aid kit, reflective vests and a warn triangle or flares. Always good to be able to warn others in case of an accident. In my home country all these things are mandatory and are saving lives.

This is a lie 😂 No text, no email. I reached out now to figure out next steps for financing etc.

🤞🏻🤞🏻🤞🏻 That's how it started for me as well this round. (Let's hope that's not anticipating mine falling through 😂)

Got my VIN this morning. 251xxx. EDD May 11-14 in SLC

Drove past it and I think I saw a lot of matrix ones but didn’t stop and lurk.

Life goes on, go travel and see what happens. Things can always get arranged if needed, but given my experience and what I'm reading here, there's a great chance it'll get pushed out again and you'll regret skipping / moving things around for no reason.

EDD from May 5-20 went to May 10-19 this morning. Second ten day window for me.

Yeah, I had several two week windows and a ten day window. Tomorrow starts the next two week window which I’m sure is going to get pushed out again. I did switch colors in between once so maybe I had to go back into the queue then. I found it odd that every time I communicated about trade ins...

Drove past the SLC location and their lot is about 75% or so full with cars. I didn't check if they're stuck because of the charge port, but it was a ghost town a few weeks ago, so it's good to see some cars.

Yep. It was probably better before the entire supply chain collapsed. Sometimes it takes “courage” to just disable a feature, even if just temporarily.