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I should say that they did give me a loaner Model S albeit one seven years old with 85,000 miles. That said, it is a glimpse into the future and good news is everything works, body is tight, no rattles from the hatch and the seats aren’t worn. Still excited about Tesla ownership just annoyed...

I agree service is terrible. Had my Model S 5 days when an error message told me it might not start up and take it for service immediately. Five more days and crickets. Amazing. They can do so many incredible things but common courtesy and communication isn’t one of them.