Search results

This. Mistakes happen, but how the company recovers means a lot. Making sure things are made right, maybe even going the extra mile for the customer so they feel appreciated, makes up for a lot. In our experience, Tesla’s really not concerned. You get what you get, take it or leave it.

True! My service center likes to have us make an appointment to bring the car in, once there they tell us "there's newer software available, so we are not going to diagnose the problem you've reported." When you get the new software installed, if the problem recurs, schedule a new appointment...

Couldn't agree with you more. It's a little irritating to get a software update with a new "entertainment" feature while long-standing bugs go unfixed, or there's a regression where something that *used* to work now doesn't.

Well said. Our Model S was pretty reliable, but as things have cropped up the service has declined so much that it's hard to recommend. Just a few examples, we've had the eMMC failure we paid to fix out-of-pocket, we're on our *4th* service visit to get the driver's door handle replaced...

This all sounds very familiar. Two Teslas in the family, and the recent one, a Model 3, has been the worst new car experience we've ever had--not even close. Most of the service people have been trying to help, but actually getting a response from HQ or getting them to take action is a lost...