I agree with the customer service aspect. You always get a person and they seem to be native English speakers.
I switched from Wells Fargo (after they bought Wachovia, and switched it in GA) to USAA. The deciding factor was searching twitter for USAA and about 95% of the comments were positive. When you search for BoA, or WellsFargo, you get about 95% negative comments.
Their auto policy for me is about $3 less every 6 months than GEICO, but changing would be too much hassle for just $3.






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