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    mod squad bonnie's Avatar
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    Roadster - new options

    I had a good talk with the new VP of Worldwide Service, Joost de Vries. Joost has has over 20 years of experience in automotive service & joined Tesla about 3 months ago. He will be based in Fremont, at the factory, and is busy staffing up to provide 'the same level of customer service to new Tesla customers that Roadster owners have come to expect'. Good guy, I liked him.

    A few things that should be of interest to current Roadster owners:

    • The Model S iPhone app for monitoring car information will be available to Roadster owners sometime this summer. I saw it running on Joost's phone, they're testing now. If you will have more than one Tesla vehicle in your garage, you should be able to monitor all with one app.
    • Brakes. There will be a brake system upgrade available.
    • Stockpiling of parts. Joost has been buying up many of the salvage Roadsters & also has new parts 'enough for 15 years or so'.
    • Extended Warranty to be offered to current owners who didn't purchase.
    • Certified Used Roadster program -this will allow new buyers of Roadsters to also get a warranty for their used Roadster.
    • There should be some news on battery replacement options soon.


    He told me several times that he is committed to making sure Roadster owners continue to have exciting choices going forward. I, for one, was really glad to hear we weren't becoming 'old news'.

  2. #2
    Roadster #1144 + Sig 114 dsm363's Avatar
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    That's great news and a smart move. It's only a few thousand customers and for a billion dollar company, the cost of doing something like this has to be small and is also good PR.

    On the iPhone app, does this mean they're natively supporting 2.0 Roadsters and above via the GSM or are they going to add something to the 1.5s to support everyone?

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    mod squad bonnie's Avatar
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    Quote Originally Posted by dsm363 View Post
    That's great news and a smart move. It's only a few thousand customers and for a billion dollar company, the cost of doing something like this has to be small and is also good PR.

    On the iPhone app, does this mean they're natively supporting 2.0 Roadsters and above via the GSM or are they going to add something to the 1.5s to support everyone?
    I believe the plan is to support everyone.

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    Roadster 919, S 2006 Doug_G's Avatar
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    Sounds like they are building their own Tattler / OVMS?

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    mod squad bonnie's Avatar
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    Quote Originally Posted by Doug_G View Post
    Sounds like they are building their own Tattler / OVMS?
    Have built. I suspect it's what they built for the S and are extending it to work with Roadsters.

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    Roadster #1144 + Sig 114 dsm363's Avatar
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    Quote Originally Posted by Doug_G View Post
    Sounds like they are building their own Tattler / OVMS?
    Sure sounds like it. I and I know many other owners had asked for this for a long time. As soon as I got my car and saw what the Leaf would do with it's iPhone app, I was hoping they'd do this which is why I was so glad to see the Tattler and OVMS come along. Both are great projects but it will be interesting to see what Tesla comes up with. Since they know exactly how the car works and sends messages without having to reverse engineer anything, I wonder what other features they'll be able to offer.

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    Senior Member markwj's Avatar
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    Quote Originally Posted by Doug_G View Post
    Sounds like they are building their own Tattler / OVMS?
    I doubt it. Speaking for OVMS, and as a v2.5 Roadster owner and Model S reservation holder, I would really love to have Tesla extend their Model S iPhone app to roadster owners. However, the v1.5 vs v2.x vs Model S are worlds apart in terms of functionality.

    • The v1.5 roadsters have no GSM hardware built in. To support these cars they would need to add on a hardware module, and that would be a lot of work (I know, I've done it). A huge investment for Tesla, considering it is < 500 cars.
    • The v2.x roadsters have the GSM hardware built in as well as a link back to Tesla HQ. To support these cars, Tesla would presumably need changes to the roadster firmware, plus extensions to their server infrastructure, plus extensions to the App they have built. Not too difficult.
    • The Model S cars have it all, and the Tesla App has already been built for it. It was designed that way from the start, rather than a retro-fit.


    The v2.x roadsters are certainly close to the Model S in terms of the hardware needed for this, but the questions of who pays for the data plan and getting the firmware, server and app changes made are not trivial. The big question is whether Tesla will invest the engineering time into doing this - I hope they will, but realise that Model S is what will make/break Tesla not supporting Roadsters with new features. My biggest hope would have seen them doing this with the justification that it would be a test bed for the Model S App and Server rollout. Something they could do to work out the kinks before the Model S is launched. But, that would have meant we would have seen it by now, and we haven't.

    To put this in perspective - anyone over 5'9" tall has been crying out for Tesla to replace the readout in the speedometer with a digital speedo (rather than amps/trip/whatever). The inability to simply see the speed you are travelling has been a problem affecting roadster owners for years. I've seen the bus messages, I've prototyped the fix, and I know it is literally a few lines of code to be changed in the VMS and instrument panel code. It is really that easy. But, Tesla haven't invested the engineering to get that simple feature added. The reason? Even for a couple of lines of code, they would have to (a) test it, (b) validate it, (c) certify it, (d) update the documentation, (e) update/educate the owners, (f) deal with the fallout if there were any regression issues introduced.

    In the past 18 months, the firmware updates we've seen include a new memorial screen, cabin temperature tweaks, and support for new headlights. Tiny tweaks.

    The last major change was the new drive information screen in 4.2.30/4.2.34 and that was a long time ago.

    Don't get me wrong, I'm not complaining about Tesla not doing this. Given a choice between this and work on the Model S, if I was Tesla it would be an easy decision. The Roadster owners are important to the future of Tesla, just not so sure about the Roadster itself.

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    #561 jory's Avatar
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    i would welcome the opportunity to purchase an extended warranty. (i inquired when i bought my 2010 roadster used with <1000 miles on the odometer but tesla would not sell me an extended warranty.)

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    Roadster 919, S 2006 Doug_G's Avatar
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    Yeah, unless it was ridiculously expensive I would also be interested in extended coverage.

    Do you know anything about more about the brake upgrade? That sounds very interesting.

  10. #10
    mod squad bonnie's Avatar
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    Quote Originally Posted by Doug_G View Post
    Yeah, unless it was ridiculously expensive I would also be interested in extended coverage.

    Do you know anything about more about the brake upgrade? That sounds very interesting.
    No details on the brake upgrade, other than Joost expressing (and I strongly concur) that Roadster brakes need improvement. If there are better brakes offered as an upgrade, I'm in.

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