Fox News: Ford Bows to Pressure, Revamps Highly-Criticized Infotainment System - Nov 7, 2011
stung by falling quality ratings because of its glitch-prone MyFord Touch system, is planning a major upgrade that it hopes will fix the problems — and repair its own reputation.MyFord Touch, which debuted last year on the Ford Edge, replaces traditional dashboard knobs and buttons with a touch screen. Drivers control climate, navigation, entertainment, phone calls and other functions using touch or voice commands. It's a $750 option on lower trim levels, but comes standard on higher-end ones. Ford quickly rolled out the system on the Ford Explorer, Ford Focus and other models.
Dealer phone lines and Internet chat rooms were soon buzzing with complaints. The system shut down without warning and took too long to reboot. It didn't understand voice commands and didn't always respond to owners' touch. Some owners found the information-packed screens overwhelming.Hopefully Tesla's programmers will do a better job and be MUCH faster with the updates!Forrest Brown, a Ford dealer in Dyersville, Iowa, got a barrage of complaints last winter when customers were unable to defrost their windshields or turn up the heat because their screens were going blank. But the problems have become less frequent as Ford updates the software. Brown has also started inviting customers back to the dealership so he can answer questions about the system.