This is taken from the 6.2 thread:
I have had this issue as well. The main screen freezes at times with an error on the dash saying that the touchscreen need service, please contact Tesla. Service pulled logs and said it was related to the iPhone pinging the screen when plugged in via USB cable. I am only able to reproduce this intermittently, but there are times where the phone power cycles (as if you plugged it in for charging, then unplugged) about 12 times in a minute before the screen freezes. Sometimes a reboot helps, and other times, I need to power down the car completely and get out, then reboot, to fix it. So their diagnosis is probably right.
The recommended fix was not right. The service center told me to stop plugging in my iPhone. Player please. I need not go further.
They also recommended that I get a 12V cigarette lighter and plug my cord into there for charging. I say no to clutter ... Elon gave me a car with no grab handles, door pockets, or anything else that would indicate clutter is ok. I'm definitely not adding a cigarette lighter adapter!
I will try plugging it into the other socket and see if it affects anything. It shouldn't. It is also possible that the latest patch(es) have addressed this by now since I have not seen the error for almost a month. We'll continue to monitor.
Have you had this bug?
- K
When I was on a roadtrip earlier this summer, my touch screen became totally unresponsive to touch and I had an error message on the center screen. I was a bit panicked because I was quite a distance from home, and you really do need that interface to operate the car. (i.e. my a/c was off and it was getting hot). A re-boot seems to have fixed it and I've never had the problem again.
I've had this exact thing happen twice now in the last couple weeks. Both times a reboot fixed it, but it's got me a little worried since I'm out of warranty (nearing 70k miles).
Ditto, happened to me several times a couple of months ago. Service diagnosed it as a USB error. I had an Apple-branded USB cord plugged into the port nearest the passenger side. After unplugging the cord, the error has not recurred. Service suspects a software issue and reported it to the software team.
I have had this issue as well. The main screen freezes at times with an error on the dash saying that the touchscreen need service, please contact Tesla. Service pulled logs and said it was related to the iPhone pinging the screen when plugged in via USB cable. I am only able to reproduce this intermittently, but there are times where the phone power cycles (as if you plugged it in for charging, then unplugged) about 12 times in a minute before the screen freezes. Sometimes a reboot helps, and other times, I need to power down the car completely and get out, then reboot, to fix it. So their diagnosis is probably right.
The recommended fix was not right. The service center told me to stop plugging in my iPhone. Player please. I need not go further.
They also recommended that I get a 12V cigarette lighter and plug my cord into there for charging. I say no to clutter ... Elon gave me a car with no grab handles, door pockets, or anything else that would indicate clutter is ok. I'm definitely not adding a cigarette lighter adapter!
I will try plugging it into the other socket and see if it affects anything. It shouldn't. It is also possible that the latest patch(es) have addressed this by now since I have not seen the error for almost a month. We'll continue to monitor.
Have you had this bug?
- K