I'm getting pretty tired of sending off emails about the doubled-referral discount and getting no answers or getting the run around.
Here's the setup:
A few points:
I don't feel like my purchase experience has lived up to others mentioned online, I've had fairly minimal communication. Also, the car is being sent to Nashville (3+ hours from me) rather than Cincinnati (~2 hours), so I'm have to have delivered to the house, because I can't possibly spend 6 hours driving, with my wife and a 3 year old, just to get the vehicle. While home delivery is awesome, this was never mentioned when I was ordering the vehicle in Cincinnati.
I don't really have a question, I just felt the need to vent. Sorry for how long this got, but thanks for reading it. :smile:
Here's the setup:
- Before I ordered, I had a Virginia code and talked to a sales rep in Cincinnati. He had not heard of the doubled bonus, and the bonus did not show up (which I now know is expected).
- I went ahead and ordered my car, happy with the regular referral discount. We were really hoping for the extra discount because getting this car is a stretch for us (as it is for many buyers), and the extra $1000 would make it a lot easier to deal with paying to install the electrical plug and other related costs.
- The sales rep asked if I knew the Virginia driver personally, I said no, and not really believing about the doubled referral, let him supply me with a different (I'm assuming local) referral code.
- After ordering my vehicle, I didn't hear from Tesla until 11 days after I placed the order, after the car was already confirmed, and only after I mentioned something on the forums.
- I wasn't that upset, but I feel like this is surprising for what's basically a $100K vehicle.
- After more information came out about the Virginia referral bonus, I was pretty upset, since I had given up the VA code for the other one, and I wrote my DS asking if there was anything that could be done. This is still well before the car entered production.
- My DS "looked into it", but told me I could only qualify for the bonus if I lived in VA and took delivery there. I was surprised, but figured at least I didn't lose anything.
- It's since been explained, in different places, that this is completely false.
- Once the notice came out about the Ohio referral bonus, I decided to try again, hoping the sales rep had used an OH code (since I still don't know for sure).
- Last Saturday (August 29), I was at a Louisville Tesla event, and talked to one of the Cincinnati Tesla reps there. He knew my sales rep, said it shouldn't be an issue to apply the discount, because that money was basically being absorbed if it couldn't be given to the referrer.
- I also wrote my original sales rep back about it on Monday. I've been very nice, and just trying to figure out what, if anything, can be done.
- Also on Monday, my car went into production.
- Having not heard back from anyone, I wrote one of the representatives at the Louisville on Thursday, to ask a different question, but have not heard back from them, either.
- Friday, my car exited production.
- It's now been a full week since, and I haven't heard anything from anyone, other than my DS responding to an email I sent about my trade-in (to say I'm not trading in my vehicle).
A few points:
- I realize they might be a lot busier than expected with the active Model X roll out. But that's not really my fault—they set up the promotion at the same time they were releasing the MX, and I think that's poor foresight. I don't like that I'm getting ignored, I'm still spending the money to buy the vehicle.
- I realize that I'm basically asking them to give me money, after I've placed the order. I probably would have let it go if they had simply told me that it was not possible because I already placed the order. However, I've gotten almost no honest answers about this. It's either an excuse, "I'll look into it", or lately, what feels like being ignored.
- This won't make or break the purchase. We'd already budgeted for the price we were quoted. But, again, this has been a relatively poor experience over this issue.
I don't feel like my purchase experience has lived up to others mentioned online, I've had fairly minimal communication. Also, the car is being sent to Nashville (3+ hours from me) rather than Cincinnati (~2 hours), so I'm have to have delivered to the house, because I can't possibly spend 6 hours driving, with my wife and a 3 year old, just to get the vehicle. While home delivery is awesome, this was never mentioned when I was ordering the vehicle in Cincinnati.
I don't really have a question, I just felt the need to vent. Sorry for how long this got, but thanks for reading it. :smile: