Thank you Jerome

AlMc · Aug 8, 2015

Jerome Guillen appears to be taking a leave of absence until Dec 31, 2015 according to a recent SEC quarterly filing. I did not wish to believe this at first but everyone needs to take a breather from time to time. I do not wish to speculate the reason for this leave but am hopeful that he will be back as he has been a real asset to the TM management team. I can not speak for everyone but as to my own dealing with him I find he has provided me with service that exceeded my expectations. He answered every one of my emails promptly and professionally. I will miss him during his absence and hope to see him back January 1, 2016.

THANK YOU JEROME!

andrewket · Aug 8, 2015

AlMc said:
Jerome Guillen appears to be taking a leave of absence until Dec 31, 2015 according to a recent SEC quarterly filing. I did not wish to believe this at first but everyone needs to take a breather from time to time. I do not wish to speculate the reason for this leave but am hopeful that he will be back as he has been a real asset to the TM management team. I can not speak for everyone but as to my own dealing with him I find he has provided me with service that exceeded my expectations. He answered every one of my emails promptly and professionally. I will miss him during his absence and hope to see him back January 1, 2016.

THANK YOU JEROME!

+1 completely agree.

However, as a stock holder, it does concern me that Tesla would be without its head of service for several months. Imho, scaling the service organization for X and 3 is critical to Tesla's success, and from what I've seen Tesla has been having significant growing pains here.

richrootes · Aug 8, 2015

Another plus one from me

Jerome has been the most attentive, responsive senior member of an organization I've ever had dealings with

I certainly hope there's nothing wrong, and that he just needs some time to recharge so to speak

Gabzqc · Aug 9, 2015

Tesla Motors must have a replacement for such a key position.
Or perhaps a team of the next level of management.

Thank you Jerome for all your care and effort.

hobbes · Aug 9, 2015

AlMc said:
Jerome Guillen appears to be taking a leave of absence until Dec 31, 2015 according to a recent SEC quarterly filing. I did not wish to believe this at first but everyone needs to take a breather from time to time. I do not wish to speculate the reason for this leave but am hopeful that he will be back as he has been a real asset to the TM management team. I can not speak for everyone but as to my own dealing with him I find he has provided me with service that exceeded my expectations. He answered every one of my emails promptly and professionally. I will miss him during his absence and hope to see him back January 1, 2016.

THANK YOU JEROME!

Unfortunately I have not had direct contact with Jerome Guillen, but judging from many posts here I have to strongly agree with you. From what was quoted, I liked his straight forward responses to questions/problems submitted from owners. Obviously as Tesla grows, it will be hard to keep up with the number of requests alone, but I would like him leading a team and forming it according to his style. Sincerly hope this doesn´t collide with Elons ideas. So relax for now, but come back soon!

CalDreamin · Aug 9, 2015

richrootes said:
Jerome has been the most attentive, responsive senior member of an organization I've ever had dealings with

It's clear from everything I've read on TMC that Jerome has been a vital contributor to Tesla's success, especially achieving the highest customer satisfaction for any car.

I wish Jerome all the best during his leave. Thank you Jerome.

Nevek · Aug 9, 2015

AlMc said:
Jerome Guillen appears to be taking a leave of absence until Dec 31, 2015 according to a recent SEC quarterly filing. I did not wish to believe this at first but everyone needs to take a breather from time to time. I do not wish to speculate the reason for this leave but am hopeful that he will be back as he has been a real asset to the TM management team. I can not speak for everyone but as to my own dealing with him I find he has provided me with service that exceeded my expectations. He answered every one of my emails promptly and professionally. I will miss him during his absence and hope to see him back January 1, 2016.

THANK YOU JEROME!

Agreed. My one intersection with him via email resulted in a personal note and a positive result. I hope he reads these and knows he has a support base.

ArtInCT · Aug 9, 2015

+1 He personally returned answers to a few emails over the last year and was most helpful even though I did not own a Tesla yet.
Who is in charge of customer experience now?

bonnie · Aug 9, 2015

Little known: Jerome was instrumental in breaking up the log jam of early Model S deliveries. Word is that he held a twice daily meeting, with a spreadsheet listing every single car not-yet-delivered or delivered-with-issues, each VIN assigned to a specific employee, and reviewed morning & night with those employees demanding answers regarding progress towards resolving. Painful I'm sure for everyone involved, but also necessary to get cars to people who were frustrated. Easy to work for? Probably not

. But his integrity and commitment are top-notch and I think the world of him.

Whatever he decides to do over the next four months, I'm sure he'll do it well.

3mp_kwh · Aug 9, 2015

I don't see how Jerome's approach could be in alignment with the how CPO program is being run. I see stress, and a need for Elon Musk to pay greater attention to some things he might be wishing away.

Monsieur X · Aug 9, 2015

I've met and shortly discussed with Mr Jerome Guillen during the opening of the Montreal Tesla store last december. He was kind enough to spend a few moments with me. Hope his leave is not permanent as he greatly contributes to Tesla innovations and customer relationships.

Merci monsieur Guillen, portez vous bien.

jerry33 · Aug 9, 2015

Everyone should get a four month sabbatical every four or five years. Although I never had any personal dealing with Jerome, I've followed enough posts to know he has been a great asset to Tesla.

yobigd20 · Aug 10, 2015

jerry33 said:
Everyone should get a four month sabbatical every four or five years.

but why in the world would you do so at one of the most critical make-or-break moments for the company? very very odd. something amiss here.

- - - Updated - - -

Tesla VP of Service Takes Leave of Absence as Model X Sales Near - Bloomberg Business

LetsGoFast · Aug 10, 2015

Tesla significantly changed his role last March -- http://www.bloomberg.com/news/artic...les-chief-amid-search-for-regional-executives whilst asserting "Jerome has not been demoted in any way" which is much like a formal statement by a sports franchise owner declaring his confidence in the coach.

He has exercised options for ~ $4.75 million, retaining about $700,000 worth at last report in mid-July and the board has determined he is no longer an officer of the company (meaning that if he sold his last set of options it wouldn't be reported). It seems fairly clear that he's not going to be a major part of the program going forward.

jaguar36 · Aug 10, 2015

Wouldn't he also be the person who came up with/approved the crazy service pricing? As well as the recent removal of the alignment from the service.

Not to mention the anti-DIY/indy shop Tesla policy and the severe disconnect between various service managers and company policy?

I would rather have someone with a more consumer friendly attitude heading service who was less responsive to email.

Moonwick · Aug 10, 2015

yobigd20 said:
but why in the world would you do so at one of the most critical make-or-break moments for the company? very very odd. something amiss here.

Is there ever going to be a point in the next several years that isn't "make or break" for Tesla? Sometimes you just have to step back for a bit, or else you risk stepping out for good.

FluxCap · Aug 10, 2015

bonnie said:
Little known: Jerome was instrumental in breaking up the log jam of early Model S deliveries. Word is that he held a twice daily meeting, with a spreadsheet listing every single car not-yet-delivered or delivered-with-issues, each VIN assigned to a specific employee, and reviewed morning & night with those employees demanding answers regarding progress towards resolving. Painful I'm sure for everyone involved, but also necessary to get cars to people who were frustrated. Easy to work for? Probably not . But his integrity and commitment are top-notch and I think the world of him.

Whatever he decides to do over the next four months, I'm sure he'll do it well.

Here, here!

Adding my voice to the chorus, for what it's worth. Thank you Jerome for lending such an instrumental hand in bringing the company (and Model S in particular) to today's outstanding level of success.

PaulusdB · Aug 10, 2015

jaguar36 said:
Wouldn't he also be the person who came up with/approved the crazy service pricing? As well as the recent removal of the alignment from the service.

Not to mention the anti-DIY/indy shop Tesla policy and the severe disconnect between various service managers and company policy?

I would rather have someone with a more consumer friendly attitude heading service who was less responsive to email.

My guess is that Jerome is/was the person OPPOSING these seriously customer alienating measures. Hence his withdrawal/dismissal.

danahull · Aug 10, 2015

It's interesting that he gave notice of leave of absence Aug 4, earnings were Aug 5, and on Aug 6 the board determined he is no longer a Section 16 officer

NigelM · Aug 10, 2015

danahull said:
It's interesting that he gave notice of leave of absence Aug 4, earnings were Aug 5, and on Aug 6 the board determined he is no longer a Section 16 officer

That would be the correct and obvious way to announce it. Regardless of the reasons behind it.

Thank you Jerome

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