Tesla desperately needs to add Services Centers in Colorado, or move the Denver one

The situation in Denver is far from ideal - the tiny service center is centrally located, but way too small. It's handling both new cars (detailing and delivery) and of course all repairs. Making an appointment to get repairs over the last months since I got my car has ranged from nearly a month to several months out. They don't have a parking lot, so their solution apparently was to rent a warehouse a few miles away and drive cars there that don't need to be in the mechanic bays at that moment. The front office is about 150 square feet. It's just a crazy small location. We've got a new service manager I spoke with yesterday and he was helpful, friendly, and talked me off the cliff yesterday but he knows it's a tough situation and he's really trying to do his best. It's just too small. They need to move to a location 3-4 times the size, and do it immediately. They should also follow through on opening locations in distant but adjacent areas like Boulder ASAP. I spoke to a tow driver with a Tesla contract on Sunday and he said he's driven as much as 6 hours one-way to pick up cars and bring them to the Denver service center. I'm not sure how they can sustain more sales with this tiny shop. It's just not good for anybody involved, Tesla included!

I agree, that's a great location idea on C470. To quote the service consultant I spoke with today, they're looking as ee speak. I suspect some emails with ideas from us might actually affect their decision.

Yeah I have the standard 19" tire and they had 1-2 in stock when I was there, they had to put my name on one while my car was being towed in to make sure it was available to me when we arrived. It's sort of insane considering it seems a huge chunk of what the SC does is replacing flat tires.

The people seem great. I know there's been a ton of turnover. I spoke with people last year when my car was on order - none of them are still around. I talked to people the week I got my car, and none of those people are still around. I talked with someone there in April and they aren't around anymore either. I spoke with the new manager and he really wants to get it under control. I just think he's hamstringed by the size of the building and number of stalls. It's crazy small. I hope they either open a second location (we all agree ear Highlands Ranch on 470 would be terrific) or just move there altogether. They sacrificed everything to be central. It was fine before the Model S existed, but they're so busy now. Ironically when I was there they had 2 Roadsters on the racks and two in the tiny "parking lot".

Do want to say that I had my service visit today, and the staff was very friendly and pleasant and everything was very smooth and they were great with communication throughout the day letting me know how it was going. So if they can get to a bigger location, or open up more locations in Denver, they've got a home run situation. It's just not reasonable to expect people used to waiting zero days to get a car into the dealer to tolerate 40-60 days delay. That's my only complaint today, and I truly hope they are reading this and taking prompt action because more Model S's are selling every day and the Model X is coming.

Yeah that's been the rumor since 2013 I think.

theheff said:

I booked some service yesterday and it was exactly a month out, so maybe they're starting to catch up.

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For comparison, I booked service on my Lexus last week and the could have gotten me in the same day, or any day I chose. My friend works at Infiniti of Denver and said the same.

That would just make all the Boulder owners drive to Fort Collins, which is (to them) sort of anathema. Boulder has a metric ton load of Teslas on the road, as would be expected.