My June delivered 70D has had squeaky pano since day one. Normally stuff like this doesn't bother me much, but it has gotten louder over the weeks so I decided to bring it in to Costa Mesa service center for them to look at. The technician went on test drive with me and confirmed the noise. Then he tried lubricating some parts and found some loose dual lock inside headliner which he reattached. The noise went away and I was on my happy way, only to have the noise return a few days later.
So I made a followup appointment to get it looked at again, only to have the SA email me telling me this may not be covered under warranty due to "modifications" I did to the roof.
The "modification" he referred to was running of the rear dashcam wire through the small headliner area between windshield and pano roof. I did this install myself (done it many times before) and the wire was simply fished through the space. Never was the headliner removed or modified in anyway. How that's a "modification" to the roof is beyond me.
The roof squeak happens only when it's fully closed, so clearly this is a stress somewhere in the structure. To have them pin this on running a wire is unbelievable. It's not like I am trying to get a freebie for nothing. This is a real issue since day one and I'd expect a much better service experience for a company of this caliber.
Off the soap box now...
So I made a followup appointment to get it looked at again, only to have the SA email me telling me this may not be covered under warranty due to "modifications" I did to the roof.
The "modification" he referred to was running of the rear dashcam wire through the small headliner area between windshield and pano roof. I did this install myself (done it many times before) and the wire was simply fished through the space. Never was the headliner removed or modified in anyway. How that's a "modification" to the roof is beyond me.
The roof squeak happens only when it's fully closed, so clearly this is a stress somewhere in the structure. To have them pin this on running a wire is unbelievable. It's not like I am trying to get a freebie for nothing. This is a real issue since day one and I'd expect a much better service experience for a company of this caliber.
Off the soap box now...