Has anybody else noticed this? Tesla is telling me all new Model S cars made today have this defect, and there's nothing they can do about it. The service center says they have opened some sort of case with Tesla about it, but right now the answer is "tough luck". Its stunning to me, because in all the years I've owned cars I've never had a car company tell me its car has a defect and it is unfixable. No resolution is available. No ETA for fixing. No promise to fix it. Just "sorry", its defective and that's life!
This is under the frunk. The cowling goes all the way across the car. It snaps into place and on the driver's side it fits and is attached, but as shown below on the passenger side it is detached and cannot be snapped in. There is a tab, and there is a hole in the plastic piece below it where the tab goes, but no amount of pushing or smacking will get it to lock into place.
Here is the response from an email they sent me today:
"This is something that we have seen throughout our line of Tesla Model S vehicles, both new and old. We have opened a concern to voice your opinion of Tesla’s design preventing our under hood panels being completely flush. I apologize about not being able to fulfill your request of sending your vehicle back to Fremont to be fixed being that there is currently no part or solution that can be retrofitted to your vehicle."
Notice that Tesla is minimizing the problem - reducing it to a part that is "not completely flush". That's not the issue at all. The issue is the part is not attached at all on the left side. Its hanging loose, and may come off completely eventually.
I do not have the car right now - Tesla is fixing several other issues that were defective when they delivered the car. Hoping to have it back tomorrow, and if so I can post more pictures showing the tab, and where it should snap into place but won't.
Tesla defenders - go for it!!! LOL!
If anybody has had this fixed by their (hopefully more helpful) service center, I would be eternally grateful for a reference, phone number of the center, or any other info you can provide (which is why I'm posting and what this forum should be all about).
This is under the frunk. The cowling goes all the way across the car. It snaps into place and on the driver's side it fits and is attached, but as shown below on the passenger side it is detached and cannot be snapped in. There is a tab, and there is a hole in the plastic piece below it where the tab goes, but no amount of pushing or smacking will get it to lock into place.
Here is the response from an email they sent me today:
"This is something that we have seen throughout our line of Tesla Model S vehicles, both new and old. We have opened a concern to voice your opinion of Tesla’s design preventing our under hood panels being completely flush. I apologize about not being able to fulfill your request of sending your vehicle back to Fremont to be fixed being that there is currently no part or solution that can be retrofitted to your vehicle."
Notice that Tesla is minimizing the problem - reducing it to a part that is "not completely flush". That's not the issue at all. The issue is the part is not attached at all on the left side. Its hanging loose, and may come off completely eventually.
I do not have the car right now - Tesla is fixing several other issues that were defective when they delivered the car. Hoping to have it back tomorrow, and if so I can post more pictures showing the tab, and where it should snap into place but won't.
Tesla defenders - go for it!!! LOL!
If anybody has had this fixed by their (hopefully more helpful) service center, I would be eternally grateful for a reference, phone number of the center, or any other info you can provide (which is why I'm posting and what this forum should be all about).