I saw another thread about Verizon and decided to vent myself.
I had a billing nightmare with Verizon. I ordered 3 upgrade phones from Costco and decided to cancel before they were shipped. Costco said since the order was already in processing to refuse the shipment and they would credit me and notify the carrier of the return. I refused the shipment, Costco credited me but Verizon ended up hounding me with 6 to 8 collection calls per day trying trying to collect $1,200 for early termination fees. This went on for 2 months. First I disputed the $1,200 with my credit card company. Then they just charged my card again. I then blocked Verizon from charging my card. Prior to their collection calls, I called customer service 4 times. Each time I was on the phone at least 45 minutes. Each time the representative could see the error but didn't have the authority to correct it. Each time the representative said they would call me back by the next day. They never did. When I would try to explain to the collection dept I was told we only do collections, not customer service.
I sent a letter to Verizon detailing my ordeal and included a bill for all my wasted time and their harassment. Little over a month later they credited my account for all but $2.90. They won't ever see the $2.90 and they won't ever see me as a customer.
I had a billing nightmare with Verizon. I ordered 3 upgrade phones from Costco and decided to cancel before they were shipped. Costco said since the order was already in processing to refuse the shipment and they would credit me and notify the carrier of the return. I refused the shipment, Costco credited me but Verizon ended up hounding me with 6 to 8 collection calls per day trying trying to collect $1,200 for early termination fees. This went on for 2 months. First I disputed the $1,200 with my credit card company. Then they just charged my card again. I then blocked Verizon from charging my card. Prior to their collection calls, I called customer service 4 times. Each time I was on the phone at least 45 minutes. Each time the representative could see the error but didn't have the authority to correct it. Each time the representative said they would call me back by the next day. They never did. When I would try to explain to the collection dept I was told we only do collections, not customer service.
I sent a letter to Verizon detailing my ordeal and included a bill for all my wasted time and their harassment. Little over a month later they credited my account for all but $2.90. They won't ever see the $2.90 and they won't ever see me as a customer.
