Not sure if I should put this in Model S or TM forum, but here it is:
Got the Model S back Friday evening after some work at the SC. Steering wheel was off to the left. I didn't drive the car until Saturday. If noticed at delivery I wouldn't have accepted. This is the second time it happens, albeit at two different SC. I didn't take it lightly last time and not this time either. Here is the disturbing part; TM employees drove the car both times after the alignments were done and neither said anything, nor did anything about it. I am sort of ok with oversights, but these are not oversights, since the car was driven and the steering wheel can be seen by the driver.
This time it was super obvious because the car was valeted to my house (25 miles highway) by a TM employee. You don't drive 25 miles highway without noticing a crooked wheel...
What was the though proccess?:
1. "Oh no the steering wheel is crooked! Last delivery before the weekend. If i am lucky, the customer won't notice until I am gone and turned off my phone for the weekend. He will call next week and somebody else will deal with it. We will drive his car another 50 miles back and forth +50 miles on a loaner and generate extra cost at the SC and block other cars that are backed up for repair, but who gives a rat's ass?"
2. "Oh no, crooked wheel! Well, he only paid three times the average car buyer so can't be very interested in cars or care what they look like, so he will probably just take it as is and say; hey, nice crooked wheel, thanks very much" (although this is a wrong assumption, I am more ok with this one)
If it was thought number 1. I am very worried, especially as a shareholder. Employees deliberately creating guaranteed customer comebacks and extra costs. If it is number 2 it is just annoying.
Am I too picky here? I thought delivering crooked wheels to customers was a big no no even at the simplest of shops, let alone ones that repair $100k cars.
I don't want to put the SC in a bad light if it is considered normal, but I am thinking about talking to HQ about this, since I find it possibly disturbing and offensive, what do you all say?
Got the Model S back Friday evening after some work at the SC. Steering wheel was off to the left. I didn't drive the car until Saturday. If noticed at delivery I wouldn't have accepted. This is the second time it happens, albeit at two different SC. I didn't take it lightly last time and not this time either. Here is the disturbing part; TM employees drove the car both times after the alignments were done and neither said anything, nor did anything about it. I am sort of ok with oversights, but these are not oversights, since the car was driven and the steering wheel can be seen by the driver.
This time it was super obvious because the car was valeted to my house (25 miles highway) by a TM employee. You don't drive 25 miles highway without noticing a crooked wheel...
What was the though proccess?:
1. "Oh no the steering wheel is crooked! Last delivery before the weekend. If i am lucky, the customer won't notice until I am gone and turned off my phone for the weekend. He will call next week and somebody else will deal with it. We will drive his car another 50 miles back and forth +50 miles on a loaner and generate extra cost at the SC and block other cars that are backed up for repair, but who gives a rat's ass?"
2. "Oh no, crooked wheel! Well, he only paid three times the average car buyer so can't be very interested in cars or care what they look like, so he will probably just take it as is and say; hey, nice crooked wheel, thanks very much" (although this is a wrong assumption, I am more ok with this one)
If it was thought number 1. I am very worried, especially as a shareholder. Employees deliberately creating guaranteed customer comebacks and extra costs. If it is number 2 it is just annoying.
Am I too picky here? I thought delivering crooked wheels to customers was a big no no even at the simplest of shops, let alone ones that repair $100k cars.
I don't want to put the SC in a bad light if it is considered normal, but I am thinking about talking to HQ about this, since I find it possibly disturbing and offensive, what do you all say?
Last edited: