CPO or Inventory Purchase Experience in Canada

I'd rather deal in email for my own convenience rather than taking a trip to Toronto.

My attempts to get one of the CPO cars sent to me as a PDF via email have been unsuccessful.

So, I phoned last week, and the Tesla representative walked me through a few options verbally, and then promised to follow up in email.
I've since poked the rep via email, no follow up (yet).

This is a similar experience I had last year, where email conversations go unanswered for weeks (and a month in one case).

Was very easy and quick for me.

I emailed the store manager and got a few quotes on what was in inventory. A few hours later I went to the store and took a look at the one I wanted to buy. Took it for a quick spin and handed my credit card for the deposit and it was done.

A business day later the delivery specialist contacted me for arranging delivery for a few days later (several options were given to me, of course I picked the nearest one.). I walked in with a cashier cheque for the rest and insurance already in hand. Then after the walk through, I was off! Forgot to start my playlist, but managed to start it shortly after getting on the road.

11 months of bliss since!

I bought a demo car at Toronto in November 2014.

I got a phenomenal deal because they doubled the depreciation rate on 'obsolete' cars after auto-pilot was announced. Otherwise, inventory cars aren't that great a value.

My delivery experience was rather poor.
- Staff were friendly but didn't communicate among themselves. I had to repeat information when I got passed from sales to trade-in to financing. As a result, my trade in value was inaccurate.
- Since everything is centralized in California, the leasing paperwork got delayed, had errors and delayed again. I drove on dealer plates for a week before I owned the car.
- Both rear folding seats were broken in my car. To me that says pre-delivery inspection was half assed.
- Car was left in "Demo Mode". Meaning limited speed and features. I had to diagnose this through online research and book an appointment for service. (See half assed above)

At this point, I lost my temper. The local sales and service team gifted floor mats and rolling duffle bag to make up for the trouble.

Two months after ownership, I got a letter saying my leasing application was denied. (Whaaa....?)
Three months after ownership, I got a call saying they were going to bill my credit card for license and registration.
Four months after ownership, my folding seats were finally repaired.


I don't think my story is unique. I had a friend offer lunch to test drive my car because he was unhappy with his Tesla showroom experience. Things have improved. I don't interact with sales but, I have seen an improvement in the service department.


In conclusion, the car is amazing. Even after my sob story, I wouldn't choose anything else.

The S85 CPO black/black they quoted me was $83K last week.
Now today I can order a new 70D with Ocean blue and pano roof for $80K after rebate...
Unless CPO has better offers, new 70D is the way to go.
Used market is squashed as well, the 85's on autotrader for mid-70K's can't compete with new base model which will no doubt supercharge every bit as fast (due to newer battery revision).

With the new 70D just being announced, I'd bet there will be a brief period required to the used market to adjust their pricing.

The Ocean Blue colour looks great imo...

Funny, I put a call in to Tesla Canada a couple of days ago asking about CPO's just to see where things were for a used S85. They called back a couple of hours later quoting S85s around $84K and today the 70D is announced!

S60s are going to drop in value now and I suspect older S85s are going to be adjusted a bit before too long...

However I really hate the whole "net price after gas savings" thing they have on the order page. It's so disingenuous and misleading.

I picked up a CPO P85 1 month ago. The process was smooth and there is a documented process of CPO checklist. Mine got the tires replaced. Also, they automatically do the annual service. The CPO cars come with 6 years of warranty from the date it was in service. So my "new" used Tesla still has 4 years of warranty left (an early 2013 car). I would say wait for one that has decent price with the right features.
With the CPO cars, as of today, you can't purchase service packs or extended warranty.

Model S is proving to be too expensive for me at the moment, even used. Model 3 might fit the bill better but it's still a complete unknown if they will be able to deliver it in 2017. I'm seriously considering a three year lease on a Lincoln in the meantime.

Trev Page said:

Model S is proving to be too expensive for me at the moment, even used. Model 3 might fit the bill better but it's still a complete unknown if they will be able to deliver it in 2017. I'm seriously considering a three year lease on a Lincoln in the meantime.

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Lease a Volt or something cheap like a Civic or base Accord and save the extra cash for Tesla options on your dreamcar! Or if you really want to save more, buy something for 10-15 grand coming off a lease that will get you thru the next 3-4 years.

Trev Page said:

Model S is proving to be too expensive for me at the moment, even used. Model 3 might fit the bill better but it's still a complete unknown if they will be able to deliver it in 2017. I'm seriously considering a three year lease on a Lincoln in the meantime.

Click to expand...

Given how Tesla is improving cars and making current cars almost obsolete, you can buy an S60 with moderate milage for cheaper than you think in a matter of a year. I hope I'm wrong though.

I bought an 85 kWh Model S demo car from the Vancouver service centre in December of 2013. I really can't remember how much discount there was ($4K? $5K?) or the mileage (~ 1000 km?) because those things just aren't as memorable as the car. Love the car. Loved avoiding the wait. It only took a couple of phone calls, and examining the PDFs of possible cars emailed to me, to decide on a car and arrange for delivery the next week.

The only issue with the car initially was a glove compartment latch that failed. I emailed service, they said there was a ranger in Victoria I think it was the next day, either that or two days later. He replaced the glove box, in the driving rain.


I was originally going to be one of the early Model S owners, but wanted the newly-announced red and that wasn't available until after the B.C. EV incentive ended and tax change occurred, which boosted the cost by about $8K. I decided I would wait. I didn't end up waiting very long!

I will outline my CPO experience in this thread.

About a month ago, I used the "CPO Consolidator" app for a few weeks to review the inventory of cars offered and purchased.
Ref:
EV-CPO.com CPO Consolidator support thread

One fine night in early June, I refreshed my browser before going to bed and found it!
2013 Tesla Model S
Tech package
Black paint
Tan leather
Air suspension
High Fidelity sound

This car was a daily driver, exactly what I was looking for, namely, someone who drove their Tesla at least 100km daily to work and was trading in as the car had exceeded the warranty maximum mileage.

The CPO warranty would provide the comfort that the entire car would be covered for 4 additional years (and 6 more on the battery and motor).

My initial impression was good, as the Tesla web site was easy to use, as it took all of 10 minutes for me to create an account, and reserve the car via a $1000 deposit on credit card. Tesla (Toronto Lawrence Service Center) phoned me the next day to begin the process.

Traded in our Mercedes GLK via the service offered by Tesla, and was given a quote that was several thousand less than the going rate on autotrader, but due to the tax savings on trade-ins in Ontario, there was no advantage in selling privately.

We were able to view the Tesla within a few days of putting down a deposit. I handed Tesla a considerable list of items to address, including safety, detailing and warranty repairs I expected to be completed.

Three weeks to the day I put down my deposit online, we picked up the car. Tesla had addressed many of the items I had highlighted, including new tires, brakes and UMC. The detailing wasn't 100% complete due to the quarter-end rush, but the car looked very nice, and considering we were going on a 2500 km road trip immediately, Tesla advised they would detail the car completely when we returned.

I've booked a follow up service appointment in a few weeks time to address some of the remaining items that weren't completed, including adding the "85" badge (car didn't have one as it was an early 2013), fixing the TPMS sensors, cleaning some of the interior (headliner has black marks and smudges in places), the underbody battery shield and other items.

We've covered more than 2500 km in the first two weeks of ownership, and are thrilled with our wonderful Tesla Model S!

Road trip report:
Toronto to New York city - trip planning

Trev Page said:

Model S is proving to be too expensive for me at the moment, even used. Model 3 might fit the bill better but it's still a complete unknown if they will be able to deliver it in 2017. I'm seriously considering a three year lease on a Lincoln in the meantime.

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I think if you keep your eyes open for an early S60, you might get a deal. Cars built for the U.S. can't be imported to Canada, so checking for used cars is easy - the Tesla CPO cars are either in Vancouver, Toronto or Montreal. Pre-Owned ModelS | Tesla Motors Canada

I saw a CPO S60 for $67K a couple of months ago. S60s are relatively rare, and you would need to find one with a smaller serial number.

There was a loaded 60 for 62k last week, but it sold FAST!

FYI
There was a CPO S60 for well under $60K sold in Canada a few months ago...

Interesting, claims to have the extended warranty.

2013 Tesla Model S for $59,500 in LAVAL | autoTRADER.ca


2013 Tesla Model S60 - LAVAL $59,500

SmartElectric said:

Interesting, claims to have the extended warranty.

2013 Tesla Model S for $59,500 in LAVAL | autoTRADER.ca


2013 Tesla Model S60 - LAVAL $59,500

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I don't see where they claim to have an extended warranty ... they just state that it is covered until 03/2017 which is when the 4 years will be up. That is the normal warranty period ...

clea said:

I don't see where they claim to have an extended warranty ... they just state that it is covered until 03/2017 which is when the 4 years will be up. That is the normal warranty period ...

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I stand corrected. Hmm, might have had a few browser windows open and transposed my thoughts. l-)

I will outline my CPO experience ... so far, as I don't have the car yet.

• ...Extensive period of time watching cars on CPO web site...
• Jun 26, Spotted P85D CPO on Tesla Site, scheduled a test drive for a similar car the next day (saturday)
• Jun 27, test drive a P85D with wife and kid in Montreal. Get a green light for a deposit...
• Jun 27, deposit on what was probably the first P85D Canadian CPO, car is located in Toronto
• Jun 27, received pictures of 13 scratches and brush-off for the actual car in Toronto
• Jun 27, I responded to picture email with questions and comments on what required fixing from my perspective
• Jul 6, received email from DS that Toronto will be fixing something in the front-suspension, no answer to previous questions
• Jul 6, replied with same questions and asking details about what required fixing (and why?)
• Jul 16, salesman sends email introducing my DS...that had introduced himself 10 days earlier
• Jul 16, I reply that introduction have been done and I'm waiting on responses to previous emails
• Jul 24, polite email reminder
• Jul 31, email reminder
• Aug 4, still no news, acknowledgement email, sight or sound...

So here I am spending some 'quality time' on TMC forum!...


And now with time, one starts having doubts as I've just read that we can not buy extended warranties to cover the full 8 years on CPOs...
The warranty is supposedly 4 years from your purchase date and that's it(except for the standard motor/battery full 8 years)...no possible extension...