P85d delivered today (france) : Charging problem at home

Welcome to the Forum, Johan.

Given that your car did not have any problems charging at Tesla and the Supecharger, I suspect that you might have faulty Universal Mobile Connector (UMC). You might want to look at this thread describing problems with faulty Universal Mobile Charger.

There is a nice video in post#33 explaining the problem with UMC and how to fix it. Posts #35 and 39 describr the problem that I had with my UMC.

I am not sure if the "red" cable is equivalent to UMC, but hope that above mentioned thread might help.

Beautiful car. Trés Bien! Congratulations.

It looks like the car was plugged in at the delivery center, and they were using a type 2 wall box and cable. This type of cable does not have any electronics. Instead, the electronics that tell the car how much power it can safely use are in the wall box.

At home, are you using Tesla's UMC (Universal Mobile Connector) to connect the car to the 220 V single phase outlet? And the same UMC to connect to your red 3-phase 380 V outlet? In this setup the outlets are dumb, and the UMC has the electronics. Perhaps you UMC has a problem?

If you have a type 2 cable, and there is a public type 2 station nearby, you could try charging there. You also could use a type 3 public station if you have a cable with tupe 2 plug on one end and type 3 plug on the other end.

In any case, I hope Tesla fixes this quickly for you.

Good Luck,

GSP

for the 220V plug the L and N need to be correct for the UMC to accept it, might want to try switching the cables in your 220V socket, should be only 1 minute work to test this. (Please shut off the breaker while working on the socket)

Johan,

I can't help you directly, being in Paris but here's a few thoughts.

In France, there is a known issue with the 220V plug (cf. LuckyLuke post above) so Tesla probably placed two copies of the plug in the cable bag (I had that when delivered in July-14): one works the other one doesn't.

Also their Assistance number is available 24/7, 24h/24h et 7/7 in French , so you don't need to wait till Monday to get some help from Tesla Motors France.

Last, there's a french section on this forum: France

E.

Good to hear you have ruled out a faulty UMC. Now the search continues...
I can remember someone else had this problem with red CEE16 socket and that he solved it by rewiring the socket for the proper L1 L2 L3 N PE wires. Should be relatively easy when you have a multimeter somewhere, and as always: take proper care when working with live current!

Hmmmm maybe I should change my order from black to blue, looks stunning!