As many of you are already aware, Tesla recently opened up a Service Center in Lyndhurst, Ohio which is a suburb of Cleveland. Though the location isn't quite right off the freeway, it is a good spot for most folks in the area to get to, and isn't too far off the expressway for those coming from nearby cities needing to service their Tesla vehicle. As I live only two miles away it was a given I'd check out the store, though I also ended up recently purchasing a car from them, too!
My sales/purchase transaction was the first of many for this store, and a great experience to meet the staff and get to know what they have to offer. I've also already interacted with the service team, and wanted to share my entire experience with others. First off, the sales team is just amazing. Andy and Becky are super fun to work with, and Ryan was a huge asset to the company. If anyone from corporate reads this, you should know that Ryan truly epitomizes the Tesla name, spirit, and mantra. If it weren't for him I might have given up on the process due to some of the extra hurdles in place for my vehicle purchase. But thanks to his efforts and charisma, I'm a Tesla fan for life now.
Their new facility is huge, sports a supercharger inside the service bay, and is nearly equal in size to the Columbus facility. At the moment new car deliveries still must take place in Columbus due to Ohio DMV paper shuffling still going on, but that will change soon. They have an awesome delivery wing at the Lyndhurst facility, too. Plenty of seating (more than Columbus) to wait for your car, and Rudy in Service took great care of me. Had a set of winter wheels/tires put on there today and was super pleased with the quality of service, the friendliness of the staff, and the overall facility experience.
I've included some details below taken right off the Tesla Motors web site. Their parking lot there is HUGE and more than sufficient to fit 100+ cars (growing up this was a Chevrolet dealer, and they occupy the entire space). It seems like a GREAT place to try to organize a Tesla gathering for the NE-Ohio group (and anyone else whom might want to come check out this facility). I'm happy to work with the team there and put something together, so if people are interested please sound-off below and let me see if enough folks would want to make something happen. There are a few places to eat within walking distance, but the best is the BBQ place that is close-enough we could have them cater if we did have an event there.
Happy to be a part of the Tesla fold... looking forward to being a member of the TMC forums, too!
Ari
My sales/purchase transaction was the first of many for this store, and a great experience to meet the staff and get to know what they have to offer. I've also already interacted with the service team, and wanted to share my entire experience with others. First off, the sales team is just amazing. Andy and Becky are super fun to work with, and Ryan was a huge asset to the company. If anyone from corporate reads this, you should know that Ryan truly epitomizes the Tesla name, spirit, and mantra. If it weren't for him I might have given up on the process due to some of the extra hurdles in place for my vehicle purchase. But thanks to his efforts and charisma, I'm a Tesla fan for life now.
Their new facility is huge, sports a supercharger inside the service bay, and is nearly equal in size to the Columbus facility. At the moment new car deliveries still must take place in Columbus due to Ohio DMV paper shuffling still going on, but that will change soon. They have an awesome delivery wing at the Lyndhurst facility, too. Plenty of seating (more than Columbus) to wait for your car, and Rudy in Service took great care of me. Had a set of winter wheels/tires put on there today and was super pleased with the quality of service, the friendliness of the staff, and the overall facility experience.
I've included some details below taken right off the Tesla Motors web site. Their parking lot there is HUGE and more than sufficient to fit 100+ cars (growing up this was a Chevrolet dealer, and they occupy the entire space). It seems like a GREAT place to try to organize a Tesla gathering for the NE-Ohio group (and anyone else whom might want to come check out this facility). I'm happy to work with the team there and put something together, so if people are interested please sound-off below and let me see if enough folks would want to make something happen. There are a few places to eat within walking distance, but the best is the BBQ place that is close-enough we could have them cater if we did have an event there.
Happy to be a part of the Tesla fold... looking forward to being a member of the TMC forums, too!
Ari
- Tesla - Cleveland, OH
5180 Mayfield Road - Lyndhurst, OH 44124
- Phone (440) 461-1016
- Roadside Assistance (877) 798-3752
- Sales Hours
Mon - Sat: 10am - 6pm
Sun: 11am - 5pm
Service Hours
Mon - Fri: 7am - 7pm
Sat: 8am - 4pm
- Sales Hours
