My new girl is only 35 days old and was flat-bedded tonight to the shop in Sunnyvale, CA because the air suspension went completely haywire.
I started getting quick error messages on the second day. But they went right away and service saw nothing remotely. Last week, the messages escalated to telling me that the air suspension needed service on my drive home from work last Thursday. I pulled over, and she could not get level. Kept rocking back and forth gently, trying to find level. Nothing dramatic. I powered down, rebooted everything and when I brought her back up, she seemed fine. Drove just fine. I got home and immediately called service. They could see nothing in the logs. The next day I checked with the service supervisor and he could see nothing. She was going in on 11-6 for a few installs and minor fixes, so we agreed that I would wait. Well last night I got an error message saying the car could not raise (and it was in low when she shouldn't have been-45mph). I got home, got out, and she let off this HUGE expanse of air and dropped a couple of inches immediately...driving just fine the whole time moments before, thank goodness. Then I got worried. So I got her taken away on a stretcher. Poor girl!!
I know that Tesla pushed super hard to get as many cars out before the end of Q3 and I have been worried that they would rush and not pay attention to quality. I certainly hope that isn't the issue. After dropping coin like this, I expect a quality car. Has anybody else seen problem with car delivered at the end of Sept? I have a few minor quality issues that should not exist on a brand new car, nothing major, except for my 4-5K suspension crapping out!
I know it dumb and she's only a car (but a lovely lady at that), but I am not happy! Though I must say that Tesla service is completely amazing. They have stayed on top of this from day one and actually have expressed sincere concern and have been apologetic. I mean REALLY apologetic. They even called while I was loading her onto the flatbed to make sure that the towing experience was OK. Time will tell on how effective they are at getting this fixed. But so far, from an attention POV, they have been spectacular.
Thanks!
I started getting quick error messages on the second day. But they went right away and service saw nothing remotely. Last week, the messages escalated to telling me that the air suspension needed service on my drive home from work last Thursday. I pulled over, and she could not get level. Kept rocking back and forth gently, trying to find level. Nothing dramatic. I powered down, rebooted everything and when I brought her back up, she seemed fine. Drove just fine. I got home and immediately called service. They could see nothing in the logs. The next day I checked with the service supervisor and he could see nothing. She was going in on 11-6 for a few installs and minor fixes, so we agreed that I would wait. Well last night I got an error message saying the car could not raise (and it was in low when she shouldn't have been-45mph). I got home, got out, and she let off this HUGE expanse of air and dropped a couple of inches immediately...driving just fine the whole time moments before, thank goodness. Then I got worried. So I got her taken away on a stretcher. Poor girl!!
I know that Tesla pushed super hard to get as many cars out before the end of Q3 and I have been worried that they would rush and not pay attention to quality. I certainly hope that isn't the issue. After dropping coin like this, I expect a quality car. Has anybody else seen problem with car delivered at the end of Sept? I have a few minor quality issues that should not exist on a brand new car, nothing major, except for my 4-5K suspension crapping out!
I know it dumb and she's only a car (but a lovely lady at that), but I am not happy! Though I must say that Tesla service is completely amazing. They have stayed on top of this from day one and actually have expressed sincere concern and have been apologetic. I mean REALLY apologetic. They even called while I was loading her onto the flatbed to make sure that the towing experience was OK. Time will tell on how effective they are at getting this fixed. But so far, from an attention POV, they have been spectacular.
Thanks!