Had a software download last night and this morning my car won't go. Error messages include "car needs service" and "3!". It charged normally but now the port stays black and I can't reconnect. The bluetooth sucks all sounds so, until I disconnected it, I couldn't talk with ownership. Unlike other glitches, it won't reboot either. I was already on 6.0 so this was an upgrade to that. Anyone else with similar issues?
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My car is a nonstarter
- Thread starter SweetP
- Start date
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- Model S User Interface
Todd Burch
14-Year Member
It's getting interesting. The tow trucks came and went though the car remains in its home base. Problems include inability to engage tow mode, height, or even neutral. Garage door is too narrow for dollies and the space between the garage and retaining wall too short for the flatbed. Much better to break down on the road than in the garage it seems. The local service center will figure something out but it's still a puzzle.
Very good advice. Similarly, I never upgrade software when I'm in the middle of a project. Who knows what subtle formatting changes will get introduced?
green1
Active Member
That would be something I'm sure would be worth some more detail. .. Might help save a stranded Tesla driver a lot of pain some day. .. (In fact, how to do that really should be written on the tow instructions card! )
Todd Burch
14-Year Member
It almost sounds like there was some sort of incomplete firmware install...kinda like what would happen if the power goes out while you're flashing a computer BIOS. My bet is they can reflash the hardware and have you up and running again. Just a theory.
Here's a step-by-step video of how to access the 12v terminals behind the front grill: Video Tutorial-How To: What to do if your 12v Battery Dies
green1
Active Member
I know that part already, it's also 100% irrelevant to the situation described in this thread where the battery has a charge, but the software/firmware is hooped.
How to manually disengage the parking brake "with a jumper" as was described by the OP would be a very useful thing to know, and to have printed on the tow instructions card.
She's back and I'm told it was an easy fix once they'd cleared the botched download and reapplied. Sorry I can't detail the brake deactivation. I'll stop by and ask Steve my next time by the service center. It may have been a more specialized bit of equipment than just a jumper since he hooked in to a connector behind the right side carpeting in the trunk.
Todd Burch
14-Year Member
Glad your car's back! I'm going to go ahead and take credit for guessing this one
. I knew 2 years in software customer support would do me some good! :tongue:
Krugerrand
Meow
You have a great sense of humor and attitude, SweetP. So glad your car is back up and working. Next time don't spill coffee on the display while playing with it? :tongue:
Todd Burch
14-Year Member
I prefer Skittles.
Seriously though, sorry you had to go through the drama for something so simple. Surprised they weren't able to correct the install remotely...but...these thing can be complicated!
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