Change Orders? Called in my change - then next day got a VIN and told "no".....

So I ordered Tesla Model S back on 7/23. I debated long and hard about my options and choices.

One of the options I decided NOT to get was the Panoramic Roof.

I was pretty set on all my choices then after reading thousands of posts here and on the Tesla Forums - I decided that pretty much any noise issues have been resolved. That the heat would be a non-issue - even though I live in Southern California.

I had not been assigned any vin and my delivery showed "Late September"

So on Monday 8/11 I called in a "change order" - deciding to get the Pano-roof after all. I was told they would put in the order and "try" - But they wanted to know the reasoning behind my decision so they could put it in there. At the time I had NOT been assigned any VIN #.

On Tuesday I was suddenly assigned a VIN. Seems that many of us with cars on order were assigned VIN's on Tuesday.

I called back on Tuesday asking if my request went through. I was told they had not been told "no" yet - so it is likely ok. Normally they get a response within hours if the answer will be No. So my I was optimistic.

On Weds I called in again asking if there was any updates. I was then told they got back that the change could not be made. But that they could submit the request again - but again wanted me to give a reason why. I guess this time my reasoning had better be a good one.

I told them that I was fearful that years down the road I would regret not getting this option. That even though I don't use my sunroofs - this is a major feature of the Model S and that if I am spending 100+ K for a car - I had better get exactly what I want. That I was fearful that I would be unhappy and adding the pano roof after the fact is not going to be an option. I even asked if I could delay my delivery to get this change done....

Now I am back to waiting for their response.

Has anyone here made last minute changes? I don't want to sound fickle - but it is true - a 100K car is not something I take lightly - and I feel like I had better get exactly what I want. I am even willing to delay my delivery or even pay a change order fee if they have one.

Am I SOL? Does my "reason why" need to be better?

I appreciate any suggestions or tips.


EDIT - I don't want to sound too harsh on Tesla. They have been great so far and do seem to be trying to accommodate me. I just found it strange that they clearly and specifically asked me to give a reason... and sort of embellished my reasoning when they repeated what my thoughts were back to me. Example - I said "I feel like I would regret not getting the roof down the road" - and they repeated back to me "So you feel like you may be very unhappy with your Model S if you don't get the Panoramic Roof" - am I reading into something here?

Well some good news to report - my change order went through. They said it "went up to the top" - so maybe that means Elon had to sign off on it. (Kidding)

Either way my change was made and my delivery data remains the same. I did find it strange that my "reason for changing" seemed to play a lot into this. At least from my point of view it did. It took two requests and the offer to delay my delivery or even pay a change order fee.


I am very happy and excited. Thank you "GOBLUE88" for the reassurance on the sunroof.

In retrospect - I think the tesla team is very accustomed to customers changing orders. However if the customer gives any hint of it "being ok if it can't be done" they probably come back with a response of no.

I had read from another post in this forum about ordering the 3rd row seats - and then cancelling them very late in the game. This way their car would be built with the added support - and later they could pickup a set of 3rd row seats 2nd hand and easily install them. Not telling my adviser of my plan to order and then cancel. I had sent in a request to change my order adding the third row seats. But I made it very clear in my email that I would understand if this was not possible since I had already confirmed everything. I quickly got an answer back of - No.