From Conference call
"Andrea James - Doherty & Co.Thanks for taking my questions. First one is I guess about quality control. Can you talk about the improvements you've made in quality control and where you think it needs to go? Maybe with a nod toward what's going on with the drive train systems?
Elon Musk - Chairman and CEOSure. We definitely had some quality issues in the beginning for the [indiscernible] number of cars, because we're just basically figuring out how to make the Model S. And I think we've addressed almost all of those CARB [ph] production cars, I mean not all, but the vast majority have been addressed in cars that are being produced today.
And we're also getting better at diagnosing what's wrong, because in some cases we, particularly with respect to the drive unit, we think that something is wrong with the drive unit but it's actually something wrong with another part of the car. And then we'd replace the drive unit and that wouldn't solve the problem because the drive unit was not the problem.
And we had one particular case where there was vibration, and it was due to -- it was due to the -- a cable detaching itself and touching the drive unit assembly and causing vibration to be transmitted to the body of the car. And it was somewhat pernicious because if the cable moved a little bit and so that it didn't provide a conductive path, then you wouldn't -- the vibration would go away. If you replace the drive unit, you temporarily tuck the cable back and think the problem was solved and it was -- but then the cable would vibrate itself down and transmit the energy. So I mean that, you know, the cable thing takes us like -- it's nothing to fix it. It's like, virtually, it's like a $3 cable tied to solve it.
So there's a bunch of things like that which are just [indiscernible] diagnosis of the problems that we've obviously addressed.
There are a few items that will need a fair number of drive pans [ph] will need to be serviced. It's actually related -- one particularly is related to the differential, and we need to assume [ph] the differential. It doesn't require drive unit replacement, it just requires a technician to insert a Shim [ph]. We're going to have to do that on a fair number of cars. But that's like a $0.50 Shim [ph].
So it's really -- I wouldn't assume that there's going to be some vast number of drive pans [ph] that will need to replaced, but there's several service buttons [ph] that we'll be instituting, many of which we've already have to address the issue.
And every week I have a product excellence meeting, which is to -- which is a cross-functional group, so we've got engineering, service and production, and we go about all the issues that the customer is reporting with the car, and, you know, the action items that we addressed to get car ultimately to -- photonic ideal of a perfect car, that's what we're aiming for. Because although we -- I think we've got great service, but that service is no service. That's really what we want, is a car that never needs to be serviced. And I think we're getting there quite rapidly.
Andrea James - Doherty & Co.Would you say you're satisfied more so with the quality control function and team you have in place?
Elon Musk - Chairman and CEOI think at this point we've got an excellent quality control team. And we weren't there in the beginning but I'm confident that we're there now. I mean our aspiration is sort of order magnitude better quality than any other car. And I -- we'll keep at it unrelentingly until we get there.
"
I think the cable vibration problem might explain, why some people have needed several replacements.
"Andrea James - Doherty & Co.Thanks for taking my questions. First one is I guess about quality control. Can you talk about the improvements you've made in quality control and where you think it needs to go? Maybe with a nod toward what's going on with the drive train systems?
Elon Musk - Chairman and CEOSure. We definitely had some quality issues in the beginning for the [indiscernible] number of cars, because we're just basically figuring out how to make the Model S. And I think we've addressed almost all of those CARB [ph] production cars, I mean not all, but the vast majority have been addressed in cars that are being produced today.
And we're also getting better at diagnosing what's wrong, because in some cases we, particularly with respect to the drive unit, we think that something is wrong with the drive unit but it's actually something wrong with another part of the car. And then we'd replace the drive unit and that wouldn't solve the problem because the drive unit was not the problem.
And we had one particular case where there was vibration, and it was due to -- it was due to the -- a cable detaching itself and touching the drive unit assembly and causing vibration to be transmitted to the body of the car. And it was somewhat pernicious because if the cable moved a little bit and so that it didn't provide a conductive path, then you wouldn't -- the vibration would go away. If you replace the drive unit, you temporarily tuck the cable back and think the problem was solved and it was -- but then the cable would vibrate itself down and transmit the energy. So I mean that, you know, the cable thing takes us like -- it's nothing to fix it. It's like, virtually, it's like a $3 cable tied to solve it.
So there's a bunch of things like that which are just [indiscernible] diagnosis of the problems that we've obviously addressed.
There are a few items that will need a fair number of drive pans [ph] will need to be serviced. It's actually related -- one particularly is related to the differential, and we need to assume [ph] the differential. It doesn't require drive unit replacement, it just requires a technician to insert a Shim [ph]. We're going to have to do that on a fair number of cars. But that's like a $0.50 Shim [ph].
So it's really -- I wouldn't assume that there's going to be some vast number of drive pans [ph] that will need to replaced, but there's several service buttons [ph] that we'll be instituting, many of which we've already have to address the issue.
And every week I have a product excellence meeting, which is to -- which is a cross-functional group, so we've got engineering, service and production, and we go about all the issues that the customer is reporting with the car, and, you know, the action items that we addressed to get car ultimately to -- photonic ideal of a perfect car, that's what we're aiming for. Because although we -- I think we've got great service, but that service is no service. That's really what we want, is a car that never needs to be serviced. And I think we're getting there quite rapidly.
Andrea James - Doherty & Co.Would you say you're satisfied more so with the quality control function and team you have in place?
Elon Musk - Chairman and CEOI think at this point we've got an excellent quality control team. And we weren't there in the beginning but I'm confident that we're there now. I mean our aspiration is sort of order magnitude better quality than any other car. And I -- we'll keep at it unrelentingly until we get there.
"
I think the cable vibration problem might explain, why some people have needed several replacements.