I must say I'm pretty jealous of the people on here gushing about the great service. It was part of the reason I bought the car (and the service plan). I guess I haven't noticed anything special...have found the service at Toyota and Lexus to be just as good if not better. I find little things like cleaning the car and vacuuming to be those little touches that go a long way. Was surprised that the local Lexus and Toyota dealership will do that but Tesla doesn't. They came and picked up my car which was awesome and much more appreciated than a vacuum, but left some oil/grease/crusty stuff all over my new tires and got some glue of the window I had to remove with a razor blade. I hate to nitpick but I doubled to tripled my car budget to get a Tesla, I guess I'm looking for added value anywhere I can get it, even if it's just a really cool vacuum job