Tesla Motors HK - lack of communication?

The Tesla Motors website was updated today, and thus offline for a while. When it came back, there were still only those 4 test drives at various locations in July in Japan - nothing else for Asia/Pacific for all of July.

According to rumours and what we heard of delivery dates, the first deliveries should be less than 2 weeks away.

Where is the announcement?

Will reservation holders be invited to the event?

Is it true that Elon Musk isn't coming to HK for this event?

Is the moon really made of cheddar cheese?

Upon aerial inspection, nothing unusual was noted at the "rumoured event location":



Taking a closer look, certain suspicious red items were just part of white-red plastic road block units:



Even the Tesla Motors Inc app, which you can find online on www in the iTunes store, still doesn't even show if you have a Hong Kong iTunes account with Apple:



Click the link, open in iTunes, and if you have a HK account, it will say "not found". Search for "Tesla Motors Inc" on your iPhone - and nothing shows (for a HK account). Change to a USA, Canadian or various European countries - if you have an account there - and you can get the app.

I know TM can still be considered a startup company if you stretch the term a bit, yet it seems a bit odd there is so little proper communication from TM, and when there is, it is conflicting, changing, unclear.

TM, you can do better than this!

Do we really need to get the information we desire, through rumours, guesswork and reverse engineering of VINs, RNs, sequence numbers and random emails from various TM employees?

Lerxt said:

This is getting beyond a joke, it actually worries me about the state of the company. If they cannot appreciate that people who spend $100,000 USD need to be kept up to date then it makes me wonder what else is wrong. And they are squandering huge goodwill in the process. I have friends who are following my experience closely, with an eye to the Model X, and they are now thinking Tesla is a dodgy operation. Goodwill is very difficult to salvage, and using BS or non existent excuses is making it worse.

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Exactly!

So sad it has to be like that.

TM, I hope you are reading here - is this really what you want?

Non-action is also action

bonnie said:

Sorry, I need to speak up here. Tesla Motors Club (this forum) is independent of Tesla Motors. They may read this forum, but this is not an official channel. If you want to make sure Tesla is hearing your complaints, you need to direct those complaints to Tesla.

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bonnie,I know TMC is not TM, that is why indeed I wrote TM. If anything I wrote could be taken as anything else, then please point it out and I would be happy to correct it.

I know for sure at least one TM HK employee is reading AND writing here, and I would suspect many of the other employees having a peek now and then.

TM HK have had plenty feedback, from myself and others. It's amazing they let it come this far.

The car is amazing, and it's the way forward. Bad customer service from marketing and sales isn't going to stop me getting the car. I'm all for the cause and I wish Tesla Motors all the best - and that just makes it harder to bear that customers are treated like they are. Some public pressure might work better than emailing TM directly, as it seems they keep making the same mistakes. Unless it's a declared goal of TM to make reservation holders and customers upset.

Is it really that hard, that expensive, to keep customers informed? I am not asking for trade secrets, just some more newsletters, what the plans are, what we can expect. Unified information, rather than sporadic and varying "promises" and "estimates" from various seemingly random sources.

I might be a bit too blunt here, but for sure this will impact the image of TM, if they keep going down this path.