Slacker Radio Stops Working

Alexander · Apr 17, 2014

Does anyone else have a problem with Slacker Radio bumping you off because "another device is using your account?" Sometimes ill be listening to a song and after it finishes it wont start playing the next one. It just stops. All my previous searches disapear and when I select Slacker Radio says the following:

"Another device is using your account. Select Slacker to login again and bump the other user."

The only account I have is the one that came with the car. I'm not even sure how to access that account other then through the car. So I'm not sure what else could be connecting.

Has anyone seen this before? It's starting to happen a lot where as before it was just every once an awhile.

NigelM · Apr 17, 2014

Happened to me a couple of times immediately before my FW update to v5.9. No problems since then.

Alexander · Apr 17, 2014

NigelM said:
Happened to me a couple of times immediately before my FW update to v5.9. No problems since then.

I updated to v5.9 a few days ago. Hasn't changed unfortunately

GDH · Apr 17, 2014

YES!....and I have .94

It happens every time, I will voice command a song it will play and once it's over that message starts up. It happens every time I play slacker not just once in a while.

Seven7 · Apr 17, 2014

If you have a slacker account go to the sign in page and sign in, everything should return right after you hit the log in button / tab

Laurent · Apr 17, 2014

Breaking news: Slacker stops working.

GDH · Apr 17, 2014

Seven7 said:
If you have a slacker account go to the sign in page and sign in, everything should return right after you hit the log in button / tab

Thanks, I just registered and will try that tomorrow.

steve841 · Apr 17, 2014

Odd.... I've rarely used slacker until recently. Not one issue even at best quality. I am using my LTE hotspot though.

Seven7 · Apr 17, 2014

GDH said:
Thanks, I just registered and will try that tomorrow.

If you don't get the log in box where you normally should, try going to the CONTROLS down in the bottom left on the screen, then select SETTINGS then APPS that should bring up a log in screen. It always does this to me after a software update.

GDH · Apr 17, 2014

Seven7 said:
If you don't get the log in box where you normally should, try going to the CONTROLS down in the bottom left on the screen, then select SETTINGS then APPS that should bring up a log in screen. It always does this to me after a software update.

I have never logged in or seen a log in option.....so this helps!....thanks again.

markb1 · Apr 17, 2014

This happened to me for the first time today. Also, since upgrading to 5.9, songs consistently stop short after resuming when I get in the car. When I park the car, it pauses the song, as normal, and it resumes as normal when I get back in, but then the song doesn't finish before skipping to the next song.

Alexander · Apr 18, 2014

For me it comes in waves. It will work fine for a week or two, then for several days it will require me to login every time I want to play a song. Then it will go back to being ok for a few weeks, then back to requiring a login.

Its weird... but then again, I've only had my car for 104 days and in that time I've put 13,300 miles on it. I've played Slacker almost non-stop over everyone of those miles, so maybe I hit some kind of cap in how much one driver can use it? Idk, but those are the facts.

Lloyd · Apr 18, 2014

Are we seeing "throttling" by the service provider (ATT) ? That is my guess.... I can be connected WiFi and see no interruption at all, then when on 3G songs and data get delayed.

GDH · Apr 18, 2014

Seven7 said:
If you don't get the log in box where you normally should, try going to the CONTROLS down in the bottom left on the screen, then select SETTINGS then APPS that should bring up a log in screen. It always does this to me after a software update.

I did that but when I put in my non paid account it would not play unless I paid.

Seven7 · Apr 18, 2014

GDH said:
I did that but when I put in my non paid account it would not play unless I paid.

Darn it! I was afraid it might do that with the Tesla provided account. Call Tesla and see if they will give you the pass code either over the phone so you can put it in (I doubt they will do that but it never hurts to try) or if they will do it over the air.

GDH · Apr 18, 2014

Seven7 said:
Darn it! I was afraid it might do that with the Tesla provided account. Call Tesla and see if they will give you the pass code either over the phone so you can put it in (I doubt they will do that but it never hurts to try) or if they will do it over the air.

I was a few blocks away from the SC so I went there and they fixed it.

Seven7 · Apr 18, 2014

GDH said:
I was a few blocks away from the SC so I went there and they fixed it.

Good, glad to hear it's fixed, did they tell you what they did? I'm betting they re-entered their Tesla slacker password.

GDH · Apr 18, 2014

Bingo. So advice to everyone that uses slacker....unless you are paying the monthly fee do not delete Teslas info at login!

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Slacker Radio Stops Working

Alexander

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NigelM

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Alexander

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GDH

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Seven7

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Laurent

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markb1

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Alexander

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