European Model S 3G connectivity

ATC@LWSK · Mar 24, 2014

I was wondering if all European Model S's have the same SIM-card and if so, who covers the bill? If Tesla does, that would make for some serious data-roaming charges. There were recently news that Tesla Motors extended the free data provision for 4 more years, but I don't remember if it included EU vehicles? It was also written in the Europe section on TMC that Telefonica is the EU provider, does anyone have more details?

Also, is it possible that if for example you go to a country where the local GSM providers don't have an interconnection agreement with Telefonica (if indeed Telefonica is the provider of choice for all EU vehicles), you won't be able to use internet? And last, can any EU owner confirm the behavior of Google Maps and Navigation when roaming around Europe - connectivity issues, lags etc? Thanks!

felixtb · Mar 24, 2014

located in Switzerland and have driven a lot in France with no problems. so at least roaming works well between the two.....

Tharo · Mar 24, 2014

Telefónica will provide service to 30 countries, I guess it will be European countries, which you will not have problems in almost any European country.

Pate · Mar 24, 2014

Nordic and Baltic markets are handled by TeliaSonera.

TeliaSonera to provide connectivity in Tesla Motors electric vehicles in key Nordic and Baltic markets - TeliaSonera

Pate

Mario Kadastik · Mar 25, 2014

Pate said:
Nordic and Baltic markets are handled by TeliaSonera.

TeliaSonera to provide connectivity in Tesla Motors electric vehicles in key Nordic and Baltic markets - TeliaSonera

Pate

That's what Telia Sonera claims, but my Estonian Model S is running on Telefonica SIM. And I can confirm it works well in Estonia and Latvia, haven't gotten further as no good charging infrastructure in LV or LT.

Tharo · Mar 25, 2014

Telefónica only has its own network infrastructure in Spain, Germany, UK and Ireland, maybe TeliaSonera works for Telefónica and Telefónica works for Tesla.

VolkerP · Mar 26, 2014

This month, large swaths of German Model S were switched to another 3G provider. Some cars lost connectivity during switchover (including mine) and hat to be reconfigured via WLAN connections or tethered to mobile hotspots. The new provider is rumored to be Telekom NL, but we haven't confirmed that yet.

LuckyLuke · Mar 26, 2014

ImageUploadedByTapatalk1395856874.170709.jpg

This was from my car today, somewhere in NL. IP belongs to a Spanish provider.

I would like to be able to travel to Spain though, so keep those superchargers coming please!

ATC@LWSK · Apr 2, 2014

VolkerP said:
This month, large swaths of German Model S were switched to another 3G provider. Some cars lost connectivity during switchover (including mine) and hat to be reconfigured via WLAN connections or tethered to mobile hotspots. The new provider is rumored to be Telekom NL, but we haven't confirmed that yet.

Tesla Pays Telefonica Millions To Power In-Car Wireless In UK, Germany, Spain, Holland | TechCrunch

TechCrunch is reporting that Telefonica is officially the data provider for European Model S's.

Exerpt: "Telefonica says that it will be providing the wireless connectivity for Tesla cars across the UK, Germany, Netherlands and Spain, covering telematics and infotainment services." - No word for the other markets in Europe, such as Italy, France, Belgium, Switzerland, Austria and so on...

jackie · Apr 2, 2014

DataNews in Belgium has reported today some information about Telefonica using their partners from the M2M World Alliance to provide services for the Tesla Model S. They say that Telefonica's partner from the alliance is KPN in the Netherlands and Belgium (KPN trading as Base Company).
See http://datanews.knack.be/ict/nieuws...ectiviteit-in-tesla/article-4000579556507.htm

glennbroadway · Aug 15, 2014

I'm in the UK and my car is definitely on a Spanish IP address - annoyingly none of my preferred radio stations will stream on TuneIn due to my territory (they only stream to the UK!). I'm having a complete nightmare getting any support out of Tesla on this. Does anyone have tips on how to get it working perhaps?

LuckyLuke · Aug 15, 2014

Use a wifi hotspot? (Sorry that is the only alternative I could think of)

glennbroadway · Aug 15, 2014

Just had it confirmed from Tesla that there is currently no solution for this. ANY web service that is location restriction will see UK Tesla's as being in Spain.

simonog · Aug 15, 2014

glennbroadway said:
Just had it confirmed from Tesla that there is currently no solution for this. ANY web service that is location restriction will see UK Tesla's as being in Spain.

Yes, that's how it currently is.

it means that the BBC only uses their world site, not the UK one, Google.com comes up in Spanish etc.

it surely is a simple configuration change though may require a change to the agreement with Telefonica as he IP address must be handed out by them. Interesting question raised: should the IP address used be that of the country where the car is registered or where it currently is geographically? Personally I'd vote for the former!

i am told that currently French cars come up with a French address, German with German - can anyone confirm please in continental Europe what you are now seeing? Just see what language Google comes up in.

LuckyLuke · Aug 15, 2014

I still get Spanish commercials on some tunein channels, I'm from The Netherlands. Sounds a bit sexy though, feels a bit like I'm on holiday each time I hear them

simonog · Aug 17, 2014

i have now reported this into the US team though I am increasingly coming to the view that it is a European management issue, which needs to be resolved by whoever negotiated the Telefonica deal.

does anyone on this forum know how/where the IP address for a car is allocated? Is it hard coded in the SIM which is installed, or allocated by theTelefònica dhcp system whenever the car comes online?

J-Philipp · Aug 17, 2014

I can say for sure that my car behaves as if I were a Spanish in Spain. Google searches, etc. Kind of annoying.

Zeleni zub · Sep 21, 2017

What is the current situation with mobile internet service in Tesla's outside EU, especially pointing out at some Eastern Europe countries like Serbia, Romania, Bulgaria, Ukraine and Bosnia? I do have some different info about service in Serbia lately.. I guess Greece is covered and the service is OK. Any news from Turkey, is there some progress there?

jeroen_b · Jul 15, 2018

I just drove from the Netherlands through Bosnia and Serbia, in both countries there is no mobile internet connectivity on my Model S, which is, to be honest, pretty annoying...

Will call Tesla to see what their plans are.

Zeleni zub · Sep 28, 2018

I hope they will resolve that soon, at least they have had intentions to spread their services (SuC network) further to east.. At least, navigation is working OK, even without internet coverage in mentioned markets..

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