I live in S. Jersey, take delivery of my Model S in a week, but pick it up at the Norristown, PA location as it's closer to me. My DS tells me I have to go to Springfield, NJ to sign paperwork before I can pick up the car. The Springfield location is 78 miles, 90 minutes away. I'm financing the car to take advantage of the residual guarantee. The "banks" require borrowers "to sign the docs in person at a Tesla location in the state where they live." So the nearest NJ location is Springfield. This is not a good customer experience for me. I understand Tesla is a new company and has to follow what the banks do, etc. But, US Bank and Wells Fargo will close a $1 million+ mortgage in my home, or even via FedEx with notarized signatures. I'm dropping $100K+ on a new purchase and yet I have to waste my time driving to sign docs? Then I'm told to "be on time because they are very busy with 45 deliveries to get done before quarter-end on the 23rd." Excuse meeeeee... Tesla could learn a lot from Disney.
There has to be at least a dozen better ways to do this.
Have people in other states had to do this? What about states that do not have a Tesla location??? Does US Bank require them to fly to the nearest state to sign loan docs? I doubt it. Ever heard about e-Signature?
Thoughts?
There has to be at least a dozen better ways to do this.
Have people in other states had to do this? What about states that do not have a Tesla location??? Does US Bank require them to fly to the nearest state to sign loan docs? I doubt it. Ever heard about e-Signature?
Thoughts?