The wife has an Edge, and yes MyFord Touch is horrible.
I've done two major updates on it which required me downloading files onto a USB drive and then sitting in the (running) car for an hour in the driveway while it updated. I have to admit, the system is more responsive and less buggy now, but the feature set is weak and the design seems like it borrows inspiration from a Fisher Price toy.
If I could do it again, there's no way I would have paid extra for that headache.