I placed my deposit/order on 4/5/13, and got a confirmation email stating that the car would be released to the factory two weeks later on on 4/18.
In the mean time, I was supposed to be able to tweak the design until then, but due to an issue with the Tesla website, I was unable to do so. See thread here.
I emailed Tesla customer service about the issue, and they fixed it today. I logged on and see that I can now edit my design, but when doing so, I see that my factory release date is now 4/23.
Has any body else had their release date get pushed back as a result of making configuration changes? It appears that should NOT be the case, as the email states:
"We'll release your Model S to the factory in two weeks. Until then, you can make any changes you like. If you need more time, call us."
Pretty clearly, I can make changes until my initial two weeks are up.
i suspect this is a result of their "resetting" my order to fix the website issue.
Has anybody had success in getting an order release date screw-up like this fixed? I have an event on 6/10 that I'm hoping to have the car for, and I was hoping to just make it when I placed my order.
In the mean time, I was supposed to be able to tweak the design until then, but due to an issue with the Tesla website, I was unable to do so. See thread here.
I emailed Tesla customer service about the issue, and they fixed it today. I logged on and see that I can now edit my design, but when doing so, I see that my factory release date is now 4/23.
Has any body else had their release date get pushed back as a result of making configuration changes? It appears that should NOT be the case, as the email states:
"We'll release your Model S to the factory in two weeks. Until then, you can make any changes you like. If you need more time, call us."
Pretty clearly, I can make changes until my initial two weeks are up.
i suspect this is a result of their "resetting" my order to fix the website issue.
Has anybody had success in getting an order release date screw-up like this fixed? I have an event on 6/10 that I'm hoping to have the car for, and I was hoping to just make it when I placed my order.