Phone App: iPhone app login?

nickt · Feb 8, 2013

I've seen some other mentions of people who have signed in to the iPhone app but then get a message about, "No cars linked to your account" or something similar. When I try to login, I get a failed username/password combo.

My car is supposed to be ready in about a week. Do I use the same login I do at teslamotors.com? Do I need to register a new account somewhere?

thanks,
-Nick

K Hall · Feb 8, 2013

nickt said:
I've seen some other mentions of people who have signed in to the iPhone app but then get a message about, "No cars linked to your account" or something similar. When I try to login, I get a failed username/password combo.

My car is supposed to be ready in about a week. Do I use the same login I do at teslamotors.com? Do I need to register a new account somewhere?

thanks,
-Nick

it is your TM.com sign in name and password. They won't activate your car until delivery

NigelM · Feb 9, 2013

Don't forget that the password is cap sensitive.

nickt · Feb 9, 2013

NigelM said:
Don't forget that the password is cap sensitive.

I'm confident I'm typing it in correctly. I suspect either the app won't let me login until I get my car, or it has a bug when users have a '+' in their email address. I'll troubleshoot it with Tesla next week when I pick up my car.

gg_got_a_tesla · Feb 9, 2013

nickt said:
I'm confident I'm typing it in correctly. I suspect either the app won't let me login until I get my car, or it has a bug when users have a '+' in their email address. I'll troubleshoot it with Tesla next week when I pick up my car.

A good old URL encoding (or lack thereof) bug.

<embarrassed for a fellow developer>

rlpm · Feb 9, 2013

nickt said:
I'm confident I'm typing it in correctly. I suspect either the app won't let me login until I get my car, or it has a bug when users have a '+' in their email address. I'll troubleshoot it with Tesla next week when I pick up my car.

gg_got_a_tesla said:
A good old URL encoding (or lack thereof) bug.

<embarrassed for a fellow developer>

Yeah, I agree with GG.

Try using %2B in place of the + in your email address when logging in.

Or go to your profile on the TM site and change your username to something without + in it and try using that username instead of your email address to log into the app.

nickt · Feb 9, 2013

rlpm said:
Yeah, I agree with GG.

Try using %2B in place of the + in your email address when logging in.

Or go to your profile on the TM site and change your username to something without + in it and try using that username instead of your email address to log into the app.

I'm also an engineer, and *sigh*, they have a URL encoding bug. I did get logged in by using %2b instead of +. I'll file a bug with TM.

rlpm · Feb 9, 2013

nickt said:
I'm also an engineer, and *sigh*, they have a URL encoding bug. I did get logged in by using %2b instead of +. I'll file a bug with TM.

Doh! facepalm

Electric Dreamer · Jun 4, 2013

My phone opens the ap sometimes, and then says there is no car....such a tease! But the car is in production, so I'm patiently (biting nails) waiting!

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Phone App: iPhone app login?

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