Last edited by 100thMonkey; 2012-12-12 at 11:10 AM.
Region: Seattle area (US)
85D, metalic grey, black interior, carbon fiber accents, sound,...
Anyone who runs any large manufacturing process can tell you that changing orders mid-stream is impractical. A change may sound simple, but there are systems and process implications that most manufacturing/ERP systems are simply not designed to support. Outside of the intial cooling off period I think that the only answer is for a buyer to forfeit their deposit and order again if they want a change badly enough.
Thanks for your reasoned and well-articulated response. More so, thanks for talking me off the ledge! This whole process has been a little overwhelming for me. It was wait, wait, wait and all of a sudden it's hurry, hurry, hurry! I think I'll live and I'll be driving around with a wide Tesla grin in a matter of weeks! By the way, you're 100% correct regarding the quality of customer service. I've yet to have a conversation with anyone from TM that didn't leave me with a smile on my face. I think I'm suffering from an acute case of pre-Tesla delivery stress disorder!
Last edited by jbherman; 2012-12-12 at 11:15 AM. Reason: Typo
P#5,371 VIN 3319--Performance 85kwh; pearl white; pano roof; black leather; CF interior; 21" silver wheels; tech & sound package; twin chargers--delivered 1/16/2013
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I would certainly agree that a change to something like the Tech Package or Air Suspension would be difficult in a car already speced or in production, but wheels are pretty easy to swap out as per my example.
When I was (impatiently) waiting for my car, logistics was the hardest nut to crack in terms of communication, even internally, so it was difficult to find out when the car got on a truck, what truck it was on etc. Car hauling is very expensive and very complicated, so they need to plan days or weeks in advance, knowing what's coming down the line as they pump out 400 cars per week, so pulling a car out of line even early in the process and for a relatively short period of time could still cause issues.
I'm sure if Tesla had a bunch of cars on the lot they'd be happy to switch the tires at the store prior to delivery. That's a million times easier than trying to do it during production.
Hence the term "finalize". Enjoy the car.
Enjoy the car, you may end up liking the 21's, worst case, you swap them with someone who has 19's and wants 21's. Won't get all of $3500 back at least it's something that can be easily changed (unlike paint color)
VIN 2970 - P85, Blue, Black Roof, Grey 21's, CF interior, Spoiler, Black Leather, Tech, Air, Sound, Jump Seats.
VIN 10610 - S40, Dolphin Grey, Black Roof, Silver 21's, Matte Obeche, Tan Leather, Tech, Air.
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