85kW Performance Model S • Green • Grey Interior • 21" grey wheels • Pano Roof • Tech Package • Sound Package • Jump Seats • Permagrin
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I agree with the mid-A observation. I'm in DC and got a call from a CA pre-delivery person in response to filling in the online form - that person specifically said that they could only get the car to me in the early delivery time frame (12/15/ - 12/31) if I accepted home delivery. If I wanted delivery at a service center it was going to push me back into late 1st quarter, 2013. I said yes to home delivery although I feel very sorry for the driver of an 18 wheeler in NW DC!
That said, Tesla's not a large company, and individuals within the company all do a really good job of trying to be communicative and keep customers happy. So, if you have the name of someone (anyone), use it! E-mail or call them. Most send their direct contact info when they e-mail you replies, so make friends with someone once you make contact and have them help you. They want you to be happy and feel like you have the information you need.
Metallic Silver P85. Reserved: 3/28/2009, Delivered: 12/21/2012 (1355 days)
I've made a point of staying in touch with her since. I know that as the ramp up has hit lately these poor folks are just getting swamped and the factory has moved to the inside delivery process to help provide some relief in those cases where a connection didn't already exist with a DS. The previous comment was on target...making earlier connections and friends has helped ease the process for me, no doubt. But even in my case it doesn't look like my DS will have a chance to be here for the delivery. But I'm just fine with that. She has watched over me more than I expected so far, and even though she won't be here, she still has my back. Tesla is truly fortunate to have such great customer facing employees representing them. Good job George B. (and my gal Jamee!!) Bottom line is that I know Tesla is doing everything possible to get as many cars to folks by year end while still being commited to maintain a pleasant delivery process for everyone.
PLEASE NOTE: These musings are the copyrighted intellectual property of the author, and are intended as part of a conversation among the Tesla Motors Clubs membership. My words may not be quoted by any third party outside the Tesla Motors Clubs forums, without my expressed consent.
I hope I can pick it up from one of the stores in california. I live in the bay area, but I won't have a ride to the factory, where I would love to get it. Will likely take the caltrain to the menlo park station. maybe I should call the stores and find out.
Okay...just spoke with a representative in Menlo Park, CA store and they said I can have it delivered at their store. I can't speak for other cities and states, but I'm sure you can call the store directly and find out.
Remember that when Tesla says "at home" they're really saying "someplace other than a Tesla facility." I took delivery of mine today at my office, which went off perfectly. Based on my experience today, though, I'd caution that you choose a place with EV charging very nearby--my car had <10 miles of range when it came off the truck. (Fortunately, we have 5 Chargepoint chargers at my office.)
I told them I would take delivery at Costa Mesa up to December 27 or factory if it is between December 28-31. I suppose this means we are doomed to wait until the end of the month. Maybe we will be the last one delivered this year! Anyway a little New Year's vacation to the Bay area sounds like fun.
I wonder how payment would work if they could deliver to your house sooner than the service center. Would you pay when you pick it up regardless of where you pick it up?
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