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Thread: Tesla DC Store -- Super Busy, or just non-responsive?

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    FUEL FTR carrerascott's Avatar
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    Tesla DC Store -- Super Busy, or just non-responsive?

    I have a reservation already, but I'm going to be up in DC on Dec 21st, so yesterday I went to the DC Tesla store website ( Washington DC | Tesla Store Locations | Tesla Motors ) and clicked Request a Call, filled in the form with all details, contact info, noted that I was coming up Dec 21st, requested an approximate time, that I had a reservation (provided reservation #) but wanted to test drive the car, etc etc. So far, not a peep. Granted, it's only been 30+ hours. But is this the typical fill in a form and it goes into a black hole type of company? Or is the DC store just that busy?

    Maybe I'll get a call or email tomorrow, but I was a bit surprised to have not gotten any response, based on Tesla's focus on "customer experience."

  2. #2
    Senior Member steve841's Avatar
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    Washington DC...that explains it right there...

    seriously... Call and get a name. Technology involves humans ....
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    FUEL FTR carrerascott's Avatar
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    I thought I'd try their website first since it so clearly asks me to click the "REQUEST A CALL" button. If I get not response in a few days, I'll definitely call.

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    MSP P#1117 teslasguy's Avatar
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    I'd just give them a call. My guess is they didn't get your message. I've called them several times and got immediate answer and always nice and helpful.


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    Sponsor artsci's Avatar
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    Quote Originally Posted by carrerascott View Post
    I have a reservation already, but I'm going to be up in DC on Dec 21st, so yesterday I went to the DC Tesla store website ( Washington DC | Tesla Store Locations | Tesla Motors ) and clicked Request a Call, filled in the form with all details, contact info, noted that I was coming up Dec 21st, requested an approximate time, that I had a reservation (provided reservation #) but wanted to test drive the car, etc etc. So far, not a peep. Granted, it's only been 30+ hours. But is this the typical fill in a form and it goes into a black hole type of company? Or is the DC store just that busy?

    Maybe I'll get a call or email tomorrow, but I was a bit surprised to have not gotten any response, based on Tesla's focus on "customer experience."
    I've visited the DC store three times. Called ahead rather than emailing. Worked better, as they do answer the phone.

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    Quote Originally Posted by carrerascott View Post
    I have a reservation already, but I'm going to be up in DC on Dec 21st, so yesterday I went to the DC Tesla store website and clicked Request a Call, filled in the form with all details, contact info, noted that I was coming up Dec 21st, requested an approximate time, that I had a reservation (provided reservation #) but wanted to test drive the car, etc etc. So far, not a peep.
    Well there's your problem. Why would they return your call for an appointment for December 21st when the world is going to end on that date? You really can't blame Tesla for this one.

  7. #7
    Roadster #1144 + Sig 114 dsm363's Avatar
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    I've been to the DC store a few times as well and they were very nice. Hope you get ahold of them.
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    carrerascott, I test drove the Model S two weeks ago at the DC store. Give them a call and ask for Beau. He is one of the reps and very helpful.

  9. #9
    Roadster 919, S 2006 Doug_G's Avatar
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    I gave up on the "request a call/appointment/whatever" buttons on Tesla's web site three years ago. They don't work. I had to use either a telephone or my feet (i.e. walk into store).
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  10. #10
    Senior Member mcornwell's Avatar
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    I'd call them ASAP.

    My folks were going to be in town for a single day from the east coast, and I wanted them to get a ride in Model S since they wouldn't be back for another 6 months, so I called the local store 10 or 11 days in advance to setup a test drive/ride. To my surprise, they were booked that far in advance, even though test drives were supposedly only being offered to reservation holders.
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