Note: All this has now changed. After PMing and emailing George B as well as the delivery folks I got a phone call late this afternoon that Tesla is doing everything in its power with the production unit to change the color of my car from blue to multicolor red. They'll let me know on Monday. What more can I ask? Even if they can't make the change I have to be very happy that they tried to help.
I called Tesla today to day to ask if I could change the color of my order from blue to red. I finalized on November 21, two weeks ago. The rep I spoke to told me it would take a few hours to check and called me back as promised late this afternoon.
He told me that the car is now in production and the change could not be made. My option, as I understood it, was to cancel my order, lose my $5,000 deposit, and start all over again. So Tesla has me by the short hairs, they know it, and as I see it, are taking advantage. I was very much on Tesla's side until now. But I'm pissed. This is not the way to win friends among those of us who have been strongly committed to this company.
Could production of my car be that far along that Tesla can't change the paint color or sell my car to someone behind me in line and move me back in order so the change could be made? Do they have so little flexibility? That's very hard to believe. I made it very clear to the Tesla rep I spoke to that I was perfectly happy to be bumped back in line so the color changes could be made. I could understand if I made this request a month or two before the delivery window I was given. But only two weeks after I finalized?
This sounds like corporate bureaucracy at its worst, not something I expected of Tesla. Any suggestions about what I should do?