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Got an email update from Matt @ Tesla yesterday.... and it was unsolicited!

Hey Steve,

I'm just reaching out to provide you a status update. At this point your Vehicle Identification Number (VIN) hasn't yet been assigned. That will be your biggest "red flag" prior to production, and I don't anticipate it being assigned for at least another week.

Definitely feel free to give me a call or shoot me a note for the latest status update.

Nice! I did in fact ask him some questions about my delivery window which he replied to an hour or so later. Wow, there is actually proactive communication happening.

Well done Tesla. I think (hope) that George B lit a fire under the customer service team to not just respond to incoming questions, but to take some initiative and reach out.

Thanks Tesla!!!
 
Got an email update from Matt @ Tesla yesterday.... and it was unsolicited!



Nice! I did in fact ask him some questions about my delivery window which he replied to an hour or so later. Wow, there is actually proactive communication happening.

Well done Tesla. I think (hope) that George B lit a fire under the customer service team to not just respond to incoming questions, but to take some initiative and reach out.

Thanks Tesla!!!

Pilot, what's your sequence number, if you don't mind my asking?
 
Indeed, I got a great email today, including pics of my car (attached at the bottom)! Here is a brief excerpt which I think is very helpful/informative on the build process:

Hi Josh,

I know how active you are on the forums and with all the anticipation wanted to shoot you pics of your Model S!

The car just got passed to burn in this morning. Burn in can take 1-3 days assuming no problems are found. Then it gets passed to service for any last rectification items and inspection.

From there the car will be passed to logistics which takes on average about 2 days before it gets on a truck to FL.

Transit to FL can take 10-15 days depending on the truck. Once it arrives at Dania give it 2-3 days for pre-delivery inspection and then it'll be ready to go home!

So it sounds like I'm looking at a mid-November delivery, which is about what I expected at this point. There was also a very honest discussion of why Tesla hasn't done as good a job as they would have liked with communications to Sigs to date, and it seems like they think they'll be able to do a much better job going forward. Receiving this email was a great start!

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That's great news Arnold; very happy for you. I think there are some on the forum (including myself) that didn't realize it takes 2 weeks to trek across to FL, plus the extra time to do a burn-in. Now I understand much better why those on the East coast have a mid Nov delivery. Thanks for the informative post.
 
Indeed, I got a great email today, including pics of my car (attached at the bottom)! Here is a brief excerpt which I think is very helpful/informative on the build process:



So it sounds like I'm looking at a mid-November delivery, which is about what I expected at this point. There was also a very honest discussion of why Tesla hasn't done as good a job as they would have liked with communications to Sigs to date, and it seems like they think they'll be able to do a much better job going forward. Receiving this email was a great start!

What is Burn In?
 
What is Burn In?

Glad you asked -- I didn't have a clue! My best guess was that they were etching "Signature" into the side turn indicators using some kind of "burn in" process. :rolleyes:

The letter had a couple of other things I didn't know -- DES (I assume this is Delivery Experience Specialist), and the "NA delivery team (North America?). Here's another graph from the email that should give comfort to the Rs and Ps:

I think most people don't realize that until recently we had a very small team as we recruited and trained the NA delivery team. We're not completely there yet but approaching where we need to be quickly. By the time we really get rolling with GP deliveries things should be better and really solid by the end of year with better automated systems and updates.

Basically, the Sigs were/are very much the guinea pigs that allowed Tesla to work out some kinks and bugs in some of their systems and processes. Cold comfort for some, but it actually makes me feel much better about things -- as I've stated elsewhere I'd hate to see us go through what we have and not have Tesla learn anything from it.
 
Glad you asked -- I didn't have a clue! My best guess was that they were etching "Signature" into the side turn indicators using some kind of "burn in" process. :rolleyes:

The letter had a couple of other things I didn't know -- DES (I assume this is Delivery Experience Specialist), and the "NA delivery team (North America?). Here's another graph from the email that should give comfort to the Rs and Ps:



Basically, the Sigs were/are very much the guinea pigs that allowed Tesla to work out some kinks and bugs in some of their systems and processes. Cold comfort for some, but it actually makes me feel much better about things -- as I've stated elsewhere I'd hate to see us go through what we have and not have Tesla learn anything from it.
$108k guinea pigs...
 
Electronics are statistically most likely to fail in the first 24 hours of operation. From that point forward failure rates to a very low level until the device approaches its end of life (electronics "wear out" due to various mechanisms, some of which the design engineer has influence over). "Burn in" is the process of running a new device for a period of time to eliminate those "infancy failures".

This is tech terminology rather than automotive...
 
Right. You never run a server in production until it's been powered up for a few days--even though the manufacturer has burned it in at the factory. Some infants die a little more slowly than others.
 
Indeed, I got a great email today, including pics of my car (attached at the bottom)! Here is a brief excerpt which I think is very helpful/informative on the build process:



So it sounds like I'm looking at a mid-November delivery, which is about what I expected at this point. There was also a very honest discussion of why Tesla hasn't done as good a job as they would have liked with communications to Sigs to date, and it seems like they think they'll be able to do a much better job going forward. Receiving this email was a great start!

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View attachment 10824

Hmm...maybe I'm just going completely nuts, but doesn't the car behind yours look gray, as opposed to silver?