Will all of the intense discussion about Tesla's service pricing for the Model S, a few of us thought sharing our experiences with Tesla service might help provide some perspective and explain why most Roadster owners seem a little less upset about the pricing. I'm not saying it isn't expensive but that the service provided so far has been excellent and I've found you often get what you pay for.
This thread should only be for Roadster owners and Model S owners who have had experiences with Tesla service (I realize it's basically only Roadster owners at this point but that will change).
I'll start off:
I am fortunate to have a backup car (Jetta TDI at the moment) so the few times the Ranger was only able to come during the day while I was at work I left the keys and signed paperwork on the driver's seat and he let himself into the garage, fixed it, and closed it after he left. How cool is that? They're also really nice people who love what they do and it shows. I've had them meet me at 6:30AM so I could hand them the keys and take off for work too before I did it the other way. When I had my rear tires replaced, they took the rims to Sears for me, mounted the tires then installed them again.
The cost is high but Telsa is obviously in a growth phase and maybe this is part of their revenue stream to fund it. Not saying the price is right though. I think the $475-600 you pay yearly is ok and if you drive more than 12,500 miles you are responsible for getting it checked but not for an additional $475-600.