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There is a little latch that you have to push inDo you guys referring this connector under the back of the center console? It is damn hard to disconnect them and I am afraid to break it.
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when you did the retrofit? isn't it still under 1 year warranty?Service center said it is indeed a firmware issue with the power trunk. They want $100 to disconnect the cable for me, of which I will need to comeback and get reconnected once the firmware update has been issued ($200). They are dreaming. Glad I paid $800 to get this installed!!
do you have the unplugged photo? at least I can try to figure out where and how the latch works.There is a little latch that you have to push in
are you serious?? it takes a laymen like me 10 min to pop off panel / unhook cable / pop panel back on .. AND it's their hardware causing issueService center said it is indeed a firmware issue with the power trunk. They want $100 to disconnect the cable for me, of which I will need to comeback and get reconnected once the firmware update has been issued ($200). They are dreaming. Glad I paid $800 to get this installed!!
if latch is working it pulls apart very easily .. try pressing on small different areas of tab while gently pulling apartdo you have the unplugged photo? at least I can try to figure out where and how the latch works.
I tried push everything I can but still not work.....poor me.
Yes, I got it done late October.when you did the retrofit? isn't it still under 1 year warranty?
doesn't have update on me yet. Look for your report after 2024.3.10+1 to this issue.
Had an auto trunk retrofit 2 weeks ago.
a week later HAVC error vcfront_a447, plus vehicle was not going to sleep and pcs_a022 error. Scheduled an appointment.
last week while I was out on spring break and before the appointment, car was in garage Tesla support remote pushed some update and fixed the HVAC error and called me about it.
Still getting pcs_a022 error and car not sleeping.
Just installing 2024.3.10 right now, hopefully there is a fix
Will open another support ticket if it doesn't
Regretting getting the damn retrofit, also because i keep hitting my head on the trunk, since it is lower. What a waste of $800 and my time.
doesn't have update on me yet. Look for your report after 2024.3.10
ops.....bad news then, I am now on 2024.2.7 and was expecting 2024.8.* could fix the problem....seems not ready thenJust in case, running 2024.8.7 and this issue is currently present for me and had the retrofit installed for the trunk. I suppose I didn't get 2024.3.10 due to not having FSD.
Also having issues with Sentry Mode now not recognizing my home and shutting off so I had to disable it completely or alternatively if enabled, it crashes and requires a restart of the car to get working again.
finally did it~! thanks~! I was through the latch is on the larger piece....if latch is working it pulls apart very easily .. try pressing on small different areas of tab while gently pulling apart
Yeah, I had HVAC issue right after the retrofit but somehow they fixed that by replacing the power trunk control module. PCS_a022 error persists and they do not have a fix. I tried to disconnect the canbus as suggested on this thread and living with that now. I don't mind too much of losing the capability to close the trunk on screen or remotely as I almost never do that anyway.I’m referencing a post I recently made about the powered trunk retrofit causing another issue - in my case an intermittent fault with the HVAC system. I’m wondering if the underlying cause of the OP’s problem with the car staying awake could be the same as my HVAC system fault.
Model 3 powered trunk retrofit causing intermittent cabin climate control system failure
The SC around Portland always quote high but end up with goodwill. Though with such easy job, I did not even bother to have them send an estimate.Service center said it is indeed a firmware issue with the power trunk. They want $100 to disconnect the cable for me, of which I will need to comeback and get reconnected once the firmware update has been issued ($200). They are dreaming. Glad I paid $800 to get this installed!!
Many have posted that they've done the job themselves but you're the first to show here where the connector is and how to get to it. Thank you!Updates: Last week I left the car plugged in the garage and over 4 days it lost 20% of its charge. It would not auto charge for the most part. It did once it hit 61% while I was gone, so I was ecstatic that Telsa may have fixed it. But when I got home, it is behaving as original - losing charge and charge error, not auto charging/scheduled charging.
Just got back from my appointment with Tesla, the service manager showed me the TSB. Tesla is well aware of this issue; they have many unresolved cases so far. The workaround from Tesla is to disconnect the exactly the same connector.
If you have not opened a service ticket, I would highly urge those to open a ticket/service appt so that Tesla sees the pressure and fixes this. (I work at a software company and # of tickets is a key metric to help prioritize a fix)
The service manager popped off the panel and showed me how to disconnect it, so I may reconnect it when an update is pushed out. There was no charge to me, in and out in 10 mins.
The powered trunk still works using the button, just not from the app. Using the app, it lifts up but doesn't shut.
If you want to DIY here are the pics. It is easy.