Charge ports opens then closes immediately - won't open with external press.

[DuncanM]

I have scheduled the car for service.

The charge port won't open with an external push on the flap, even when the car is awake and the doors/trunk are open. When I use the touch screen to open the chargeport it opens, then closes again, in a fraction of a second. I had to have my wife press the charge port open button and I then held it open so that I could insert my L2 charge cable. The port still tries to close with the charger plugged in.

 

[hey kupo]

I had this happen about 2 months ago. Also had an alert that the charger port wouldn't open by pressing. By the time service showed up it had fixed itself. I had that warning for a long time but never even verified it, e.g. always used the app or screen in car to open port.

 

[DuncanM]

I had this happen about 2 months ago. Also had an alert that the charger port wouldn't open by pressing. By the time service showed up it had fixed itself. I had that warning for a long time but never even verified it, e.g. always used the app or screen in car to open port.

I have a feeling that it's firmware related but so far it's not opening when requested.

EDIT: I just tested it and now it's working as per normal!

 

[DuncanM]

I had this happen about 2 months ago. Also had an alert that the charger port wouldn't open by pressing. By the time service showed up it had fixed itself. I had that warning for a long time but never even verified it, e.g. always used the app or screen in car to open port.

Did (mobile?) service replace it?

I'm 150 miles from a service centre right now, and I'd rather not do that drive tomorrow if I don't have too.

 

[hey kupo]

Did (mobile?) service replace it?

No, it just started working some time later. But I did have to physically hold the port open to charge at least once. I don't have to charge that often but from the request to service date it was less than a week.

 

[DuncanM]

I brought the car into the service centre, and they replaced the charge port door under warranty.

 

[Bypass]

Hi, this happened to me. The SC replaced the charge port BT module. However the problem occurred a few days later, then miraculously dissapeared with no further issues?

 

[bsanders]

Same problem on my 2023 M3 RWD (v11.1 (2024.2.7)). Touch screen control and voice commands and mobile app control all resulted in same behavior - port opens then immediately closes. I opened the port with the app and held the port open while I plugged in the wall charger. Charging proceeded as normal. I left it overnight. When I came back to the car in the morning and disconnected the charger, all controls worked normally. Door stayed open until it was closed via the controls. Seems like a software bug. You have to take the phone away from the car for while (don't know how long), then return, and the problem clears up.

 

[TESLUS-MARK]

Same problem on my 2023 M3 RWD (v11.1 (2024.2.7)). Touch screen control and voice commands and mobile app control all resulted in same behavior - port opens then immediately closes. I opened the port with the app and held the port open while I plugged in the wall charger. Charging proceeded as normal. I left it overnight. When I came back to the car in the morning and disconnected the charger, all controls worked normally. Door stayed open until it was closed via the controls. Seems like a software bug. You have to take the phone away from the car for while (don't know how long), then return, and the problem clears up.

I have the same issue just appeared on a brand new TMY. I opened a ticket with the mobile service but will see tomorrow if this fixes on its own. My car is not far from me so it’s always within range of a Bluetooth. So I have disabled the Bluetooth and will see what happens tomorrow. Not sure why it happens. Heard of its pouring can causes it but it’s very light rain today. Annoying bug for sure.

 

[petercc9]

another thread on this problem here

Charging Port door closes immediately after opening

2021 MY. This just happened today. The charger port door closes immediately after opening. Keeps doing this. I soft boot car by long pressing 2 scroll balls on steering wheel but no change. Anyone has any suggestion? I did update software to 2022.40.4.2 couple of days ago. Thanks!

teslamotorsclub.com

 

[DuncanM]

Yesterday the charge port door opened by itself when the car was locked and parked in the rain, with mirrors folded. Sentry Mode detected no activity near the vehicle.

 

[Morgan Hammar]

I have scheduled the car for service.

The charge port won't open with an external push on the flap, even when the car is awake and the doors/trunk are open. When I use the touch screen to open the chargeport it opens, then closes again, in a fraction of a second. I had to have my wife press the charge port open button and I then held it open so that I could insert my L2 charge cable. The port still tries to close with the charger plugged in.

 

[Morgan Hammar]

We just fixed ours! Hold both round steering wheel buttons for a total of 20 seconds. That did the trick. Keeping our service appointment though

 

[vindroid]

Yesterday the charge port door opened by itself when the car was locked and parked in the rain, with mirrors folded. Sentry Mode detected no activity near the vehicle.

so AFTER they replaced it, now this issue?

 

[vindroid]

We just fixed ours! Hold both round steering wheel buttons for a total of 20 seconds. That did the trick. Keeping our service appointment though

this did not work for me... and somewhere it was noted that this really only reboots the infotainment system.

 

[DuncanM]

so AFTER they replaced it, now this issue?

It hasn't re-occurred but I'm keeping an eye on it.

 

[DuncanM]

this did not work for me... and somewhere it was noted that this really only reboots the infotainment system.

Probably best to have the service centre look at it...assuming they haven't all been laid off.

 

[vindroid]

Probably best to have the service centre look at it...assuming they haven't all been laid off.

im waiting for alignment, so with that appointment active, i can't seem to request another service appointment!! any ideas?

 

[DuncanM]

im waiting for alignment, so with that appointment active, i can't seem to request another service appointment!! any ideas?

IIRC, you can update your current appt via the app, by stating that you also have charge port issues.

 

[Shadow125]

I haven't made a service appointment cause I usually find a way to open the charge port, but I have always had an issue with the charging door opening since I got the car back in 2021. Today I use every method to open it and it wouldn't work. (Screen, touching the charging door, app, and mobile connector). It makes a clicking sound like it wants to open but doesn't open physically tho in the app it says the charging door is open and shows that it's open on the screen. I have this issue now and then at home and usually have to walk away from the car let it go to sleep and reset it before I can open the door. This is after I have driven the car and have come home to charge it right away, never had an issue at a supercharger just at home.

We don't have mobile service in Edmonton so I would have to bring it in to the service center that's 45 mins down the road. Not sure if I need to or not or its just a bug in the software.